tonyjones
11-06-2007, 05:39 PM
I am trying to install a free help desk application from: http://www.liberum.org/
Has anyone done this? I guess I am really stupid as I have tried several times to install it and I can't figure out how to do it.
If anyone know how to install a help desk software (not the ones in fatasticso...they all suck) please let me know how to do it...step by step in baby terms.
Here are the instructions that I'm trying to follow:
INSTALLATION
** If you are upgrading from a previous version,
please
read section III. **
1.Extrack the zip file to a temporary directory.
Copy the files in the "www" directory to a location on your web
server. For example, "C:\inetpub\wwwroot\helpdesk".
2.Edit SETTINGS.ASP in the root of the help desk
with Notepad or other text editor. In this file you will need
to configure the database settings. Set "DBType" to the type of
database you wish to use. (See the section V on databases
to configure them.) For SQL, set the server name and database
along with username and password if needed. If you are using
Access, enter the full physical path to the Access database in
AccessPath. The Access database in located in the /db
directory and should be copied to a location on your server that is not
accessible by the web service (i.e. "C:\inetpub\databases")
3.Using your web browser, browse to the setup.asp
page in the root of the help desk.(http://your.webserver.com/helpdesk/setup.asp)
Click on the button to install the translated
language strings into the database. Even if you are only using
English, you must still do this step to install the English strings.
4. Browse to the admin directory of the help desk.
(http://your.webserver.com/helpdesk/admin)
The default administrative password is:
admin
After logging in, go to 'Configure Site'. Read
the help
available on the page for information on the
settings.
5. Start using the help desk!! A few thing you
will want to
look at are setting up support reps (after they
have logged
in once), configuring the categories, departments,
statuses
and priorities. If you are using email, you can
also configure
the messages sent to users and reps. All of this
can be done
from the admin pages. Also, don't forget to
change the admin
password!
Has anyone done this? I guess I am really stupid as I have tried several times to install it and I can't figure out how to do it.
If anyone know how to install a help desk software (not the ones in fatasticso...they all suck) please let me know how to do it...step by step in baby terms.
Here are the instructions that I'm trying to follow:
INSTALLATION
** If you are upgrading from a previous version,
please
read section III. **
1.Extrack the zip file to a temporary directory.
Copy the files in the "www" directory to a location on your web
server. For example, "C:\inetpub\wwwroot\helpdesk".
2.Edit SETTINGS.ASP in the root of the help desk
with Notepad or other text editor. In this file you will need
to configure the database settings. Set "DBType" to the type of
database you wish to use. (See the section V on databases
to configure them.) For SQL, set the server name and database
along with username and password if needed. If you are using
Access, enter the full physical path to the Access database in
AccessPath. The Access database in located in the /db
directory and should be copied to a location on your server that is not
accessible by the web service (i.e. "C:\inetpub\databases")
3.Using your web browser, browse to the setup.asp
page in the root of the help desk.(http://your.webserver.com/helpdesk/setup.asp)
Click on the button to install the translated
language strings into the database. Even if you are only using
English, you must still do this step to install the English strings.
4. Browse to the admin directory of the help desk.
(http://your.webserver.com/helpdesk/admin)
The default administrative password is:
admin
After logging in, go to 'Configure Site'. Read
the help
available on the page for information on the
settings.
5. Start using the help desk!! A few thing you
will want to
look at are setting up support reps (after they
have logged
in once), configuring the categories, departments,
statuses
and priorities. If you are using email, you can
also configure
the messages sent to users and reps. All of this
can be done
from the admin pages. Also, don't forget to
change the admin
password!