syates
07-10-2006, 10:43 AM
Dear management and staff of blue host,
I would like the management and staff of blue host to be aware of my deep appreciation of the support I've received from your support staff. I have been with your hosting service for approximately 1 month and during this time I have needed to contact the support staff seven or eight times. In every case except for one the support department has gone beyond my expectations for support. In dealing with support departments as a customer I have never encountered a group of technicians that are so articulate and willing to assist. I had one scenario where I could not get MySQL to record the data being entered into the web form. My problem was clearly due to my inexperience at writing PHP code. Most technical support departments would have just told me that it is not there responsibility to assist in correcting my code. The support staff for blue host replied to my e-mail telling me that my problem was in my PHP code and asked for more information on my problem. They told me that there was no guarantee that they could figure out what the problem happened to be but they would try. I received a follow-up e-mail telling me exactly what the problem was and informed me that they had corrected the code for the web form (phenomenal support). I was trying to figure out how to do something that dealt with programming and Ryan told me what to do and if I had any further questions on the subject to call him directly at his extension. I have never had this happen as a customer. The only time that I've had a technician give me their direct extension was when I worked as a programmer of command control systems.
I am in the process of moving my web hosting service for another web site I've put together to blue host because of your outstanding technical support and tools you have provided for your customers.
I will be recommending blue host to any person needing a hosting service. I will also be sure to post your name in any forums I participate in.
I would like to give special thanks to the following technical support people I have worked with.
Robert Lawrence,
Mark Johnston,
Khristopher Simmons,
Benjamin,
Ryan,
There are other individuals that I have spoke with but I did not get their names.
Blue host has outstanding customer support,
Thank you with all sincerity,
Steve Yates
I would like the management and staff of blue host to be aware of my deep appreciation of the support I've received from your support staff. I have been with your hosting service for approximately 1 month and during this time I have needed to contact the support staff seven or eight times. In every case except for one the support department has gone beyond my expectations for support. In dealing with support departments as a customer I have never encountered a group of technicians that are so articulate and willing to assist. I had one scenario where I could not get MySQL to record the data being entered into the web form. My problem was clearly due to my inexperience at writing PHP code. Most technical support departments would have just told me that it is not there responsibility to assist in correcting my code. The support staff for blue host replied to my e-mail telling me that my problem was in my PHP code and asked for more information on my problem. They told me that there was no guarantee that they could figure out what the problem happened to be but they would try. I received a follow-up e-mail telling me exactly what the problem was and informed me that they had corrected the code for the web form (phenomenal support). I was trying to figure out how to do something that dealt with programming and Ryan told me what to do and if I had any further questions on the subject to call him directly at his extension. I have never had this happen as a customer. The only time that I've had a technician give me their direct extension was when I worked as a programmer of command control systems.
I am in the process of moving my web hosting service for another web site I've put together to blue host because of your outstanding technical support and tools you have provided for your customers.
I will be recommending blue host to any person needing a hosting service. I will also be sure to post your name in any forums I participate in.
I would like to give special thanks to the following technical support people I have worked with.
Robert Lawrence,
Mark Johnston,
Khristopher Simmons,
Benjamin,
Ryan,
There are other individuals that I have spoke with but I did not get their names.
Blue host has outstanding customer support,
Thank you with all sincerity,
Steve Yates