Homer
07-17-2008, 10:35 AM
I've just struggled for the last couple of days trying to figure out why SimpleScripts cannot update my Drupal install.
I kept getting "Internal Server error 500" from the SimpleScripts update progress, with a recommendation to rename my .httaccess and/or edit my php.ini file, during the backup process.
Well after a lot of trial and error, I've figured out what the problem is.
For some brain-dead reason, SimpleScripts is not only backing up the domain's root, but it's also trying to back up all of the subdomains too, and since one of those subdomains contains in excess of 11GB of files, the tar operation was failing for some reason. Quite why tar should fail, I have no idea. Maybe it exceeded the CPU quota, or something.
Note, this is not the same behaviour as Fantastico, which only backs up files explicitly listed in its manifest.
In the end, I finally got the update to work by moving the subdomain directories out of public_html to the account's root directory below it, then proceeding with the update, before restoring the moved directories back into public_html.
It's a good job I have ssh access, or I'd be stuffed.
Who do I contact to report this bug in SimpleScripts?
Thx.
I kept getting "Internal Server error 500" from the SimpleScripts update progress, with a recommendation to rename my .httaccess and/or edit my php.ini file, during the backup process.
Well after a lot of trial and error, I've figured out what the problem is.
For some brain-dead reason, SimpleScripts is not only backing up the domain's root, but it's also trying to back up all of the subdomains too, and since one of those subdomains contains in excess of 11GB of files, the tar operation was failing for some reason. Quite why tar should fail, I have no idea. Maybe it exceeded the CPU quota, or something.
Note, this is not the same behaviour as Fantastico, which only backs up files explicitly listed in its manifest.
In the end, I finally got the update to work by moving the subdomain directories out of public_html to the account's root directory below it, then proceeding with the update, before restoring the moved directories back into public_html.
It's a good job I have ssh access, or I'd be stuffed.
Who do I contact to report this bug in SimpleScripts?
Thx.