I need help deciding if I want to go with Bluehost! Short survey.

[ggarenn]

Hi everyone,

I have a short list of questions for any existing Bluehost customers. You can basically rate them on a scale of 1 to 10, 10 being the best. If you want to clarify or add anything, please do. I have a ton of sites I need a host for, and I'm trying to decide if I want to go with Bluehost. Thank you for all your help.

How would you rate their customer service/helpfulness?

How would you rate their technical support?

How would you rate their set of features?

How would you rate their user-friendliness?

How would you rate them overall?

Would you recommend this host (why)?

[Early Out]

Please search the forums. These kinds of questions have been asked repeatedly - there's really no point starting another such thread.

The bottom line is that this forum attracts a handful of posters, out of hundreds of thousands of BH subscribers. You're not going to get an accurate picture from this sample. In fact, forums like this tend to attract the few people who are having problems. It's like trying to gauge the health of a community by surveying people in the local hospital - you would conclude that everyone in town has medical problems.

BH has hundreds of thousands of customers. If it were a lousy host, subscribers would be leaving in droves. Instead, BH keeps growing.

Only you can decide whether the features being offered meet your needs or not.

You can get a prorated refund at any time, for any reason (or even for no reason at all), so there's no risk in signing up, and seeing how you like it.

The people who have problems with BH fall into a few basic categories:

- People who don't read the terms of service, and are upset when they discover that they can't run a porno site, can't stash pirated videos, can't use the space to backup the entire contents of all the PCs in their company, etc.
- People who have poorly-optimized scripts and/or poorly-indexed databases, and run into CPU usage limitations.
- People who don't plug the security holes in their scripts, and end up getting hacked, having their sites used by spammers, etc., and therefore have their accounts suspended.
- People whose applications are truly too large for shared hosting. I question the business savvy of someone who tries to run a busy, heavily-visited commerce site on $7-a-month hosting.
- People who expect vast amounts of hand-holding ("I signed up a week ago. When do I get my website?").

For everyone else, BH is simply a great bargain. For less than the price of a couple of lattes, you get a responsive, reliable hosting space with almost no limits, and a long list of features.