Host webmail not recieving emails and .com.au forwarding!

[newbieaussie]

Hi Guys,

I'm hoping you can help me as I'm a complete novice to this domain and webhosting thing! I'd really appreciate your help with my ignorance!

I'll start my two part question with email. I signed up with BH yesterday for webhosting and tried to do a test email from my BH host webmail to my yahoo mail which worked fine. However, when I tried a test email from my yahoo mail to my host webmail I received this bounce back error message:

Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<______@askyourva.com>:
69.89.31.119 does not like recipient.
Remote host said: 550-web31811.mail.mud.yahoo.com [68.142.207.74] is currently not permitted to
550-relay through this server. Perhaps you have not logged into the pop/imap
550-server in the last 30 minutes or do not have SMTP Authentication turned on
550 in your email client.
Giving up on 69.89.31.119.

Can anyone tell me what this means? And how I can fix my webmail so I can recieve mail? I don't seem to have a problem with sending mail.

My second question is, I signed up for a domain name with crazydomains.com.au for the .com.au verson of my .com domain. I set up my .com.au domain to be forwarded to my .com domain. However when I type in my .com.au domain it goes to an error page and doesn't get directed to my .com domain. So my question is:

1. Could this be happening because BH doesn't accept .com.au domains? (I know that BH doesn't currently host .com.au domains - however I didn't think it would be a problem for another domain registrar to point/ be forwarded to my .com domain)
2. Or could it be I have set this up wrong with crazydomain.com.au

Thanks in advance for your help!

[Early Out]

Email first... There is no such thing as "webmail" as a destination. Your BH email accounts are simply POP email accounts. You can access them either with an email client program like Outlook or by a webmail application like Horde.

You have to set up one or more POP email accounts on your BH account. Go to the Control Panel, and choose Email Accounts. You can't actually use your default email identity on BH (8characterID@yourdomain.com) to send and receive mail (a long story) - you need to establish at least one POP email account, and use that, instead.

Now, domains. BH can't register a .com.au domain, but you can certainly host it here. You just need to go to your domain registrar and change the nameservers for that domain to ns1.bluehost.com and ns2.bluehost.com, and go into the Control Panel at BH and make that domain an addon or parked domain on your BH account.

If you want your .com.au domain to point to your .com domain on BH, you would make your .com.au domain a "parked" domain on BH. Anyone going to yourdomain.com.au would automatically be redirected to yourdomain.com.

On the other hand, if you make it an "addon" domain, it will maintain its separate identity, and you could have two completely different websites for the .com.au and the .com domains, both hosted on BH.

[newbieaussie]

Hey Early Out - thanks for your reply, I'll try out your advice! cheers

[newbieaussie]

I have another question... I followed Early Out's advice:

Now, domains. BH can't register a .com.au domain, but you can certainly host it here. You just need to go to your domain registrar and change the nameservers for that domain to ns1.bluehost.com and ns2.bluehost.com, and go into the Control Panel at BH and make that domain an addon or parked domain on your BH account.

However my .com.au domain registrar is also asking for the IP address for: ns1.bluehost.com and ns2.bluehost.com does anyone know how I can find this out?

[Early Out]

They shouldn't need to know that, and the IP addresses might change, so I wonder what they're doing! Are you very sure that you're changing the nameservers for the domain, and not telling your registrar to do something like URL forwarding, instead? You might want to chat with someone at your registrar.

At any rate, those addresses currently resolve like this:

ns1.bluehost.com 74.220.195.31
ns2.bluehost.com 69.89.16.4

The registrar should be able to discover those addresses the same way I did - by pinging them (they don't respond to a ping request, but your DNS server immediately tells you what the IP addresses are).

[newbieaussie]

I'm definite that I'm in the right area - the nameserver area where I enter the host address, however it's also asking for IP address next to each host name... I just tried to enter the IP addresses as well just now and I'm getting error messages, I think I'm going to have to contact the support team on my registrar and get them on to this!

Thanks again anyway!

[felgall]

Which registrar is it that is asking for the IP addresses? None of the registrars I have had .au domains registered with have ever asked for that/

[newbieaussie]

it's www.crazydomains.com.au

I've emailed the support area - hopefully they can help me!

[felgall]

They are just a reseller for another domain registrar (see http://www.crazydomains.com.au/resellers/index.html ). Perhaps the registrar they are reselling has a control panel you can use that doesn't have that problem.

[newbieaussie]

Hey Felgall - Thanks! That actually worked this time!

Thanks for helping out guys =)

[theveed]

Hello, I have the same email problem and I'm running Linux (eeepc), the pop email options that i see in my cpanel only provides .reg files for windows applications. What can I do?

Does this mean that the webmail feature doesn't really work with bh for incoming messages? That's kinda strange...

Thanks guys.