FAQMasterFlex - let me in!

[laughalittle]

Okay, I've done other Fantastico add-ons... so I was getting the hang of it.

Then I went to add the FAQMasterFlex - used my normal username and password - double and tripple checked my typing and moved forward. It spit out the admin link to set everything up... but won't let me in!
:confused:

Where do I go from here?

Thanks for any help. :D

[2notch]

I installed it and logged in to admin without any trouble. Did you install it in your domain root? It may not work there so you would need to install it in a folder of its own: public_html/your_faq_folder/your_faq_install

NOTE: Use of this application will cause an error in your logs. The error says that "spacer.gif" doesn't exist. It is there but it's in the images folder. A simple fix is to copy it to your FAQ root folder. Of course you could go find it in the code and fix it there.

[laughalittle]

Grrr... getting a little frustrated.

So I uninstalled and attempted to reinstall in /faqs_folder/faqs... which didn't work.

I went back and installed it as usual - and, just like before, the admin page comes up, the landing page is there - I just can't get my login and password to be accepted.

[laughalittle]

Okay... so, I found this info that would likely fix the problem... however, i've tried every directory and it only creates an error page now instead of the login page.

Another thing to note is that my "register_globals" was already "on" in my php.ini file.

So I still need help beyond the below info... :D

(from the knowledge base: )
The problem would be caused by a simple setting called register_globals that is turned off by default on our servers. A simple fix is to create a file named php.ini as described below (without the start and end line) and put it into the directory that FAQMasterFlex is installed in and once done you should be able to login to the admin area.

----start of php.ini-----
[PHP]
register_globals = on
-----end of php.ini-----

[2notch]

It should be installed in a folder under public_html/
Like public_html/faqs/

When I did a fresh install, I didn't have to do anything beyond what was in the control panel. No php.ini, etc.

Have you tried install it using a different username and password? Try something simple like "admin" and "admin" just to see if it works.

[laughalittle]

did it and used "admin" "admin" ...still didn't work.

giving up for the time being. i've got other fish i can fry for the moment.

thanks anyway. :o

[siguie]

I didn't have any problems but you do know that you have to open the admin part using .../faqs/faq_admin.php right?

[Ron Chalice]

Cannot log in once the installation is complete.

[Tabula Rasa]

The php.ini file needs to be in the directory with the FAQ .php files not just the root. That seemed to do the trick for me.

[lmluc]

I am having the same problem. When I try and log into faq_admin.php it doesn't accept my login details. Putting a php.ini file in the mysite/faq/ folder (installation home for faqmasterflex) does not help.

Any ideas??? Laughalittle, did you ever resolve this issue??

[urge2design]

me too, I have the same problem...I tried to follow what 2notch said above, but still unsuccessful logging in with admin/admin username and pasword. Any more help from our there?

[siguie]

Wow I'm surprised so many people are having problems with this thing ... it's really a pretty simple program ... did you guys use Fantastico to set this up if so that's probably where ya went wrong :confused:

Try this ... go into cpanel and start your File Manager and go into your FAQ directory. Now edit or view faq_config.php and be sure that the username and password you see near the top are exactly what you are entering when the scripts asks. My guess is that you are not using the correct username or password ... and be sure to use the same case as what you see.

If you still cannot get in then edit faq_admin.php and remove or comment out the line "<?php include "admin_authorize.php" ?>" which should be the first line then hit save.

You just removed the security so you can go straight into the admin area and do whatever you want. When you are done you need to either put the line back in OR rename the script OR change the permissions so no one can get in and mess with your stuff.

Ok one way or another that should take care of any problems. :)

[nicknich3]

I'm having the very same problem as the others here.

[nanoshark]

I'm having the very same problem as the others here.

Did someone find a solution to this problem other than php.ini? That method doesn't work for me.

[siguie]

Did you check your password and username in faq_config.php? If you used Fantastico it probably just messed it up.

If that didn't work try editing faq_admin.php like I posted above ... the progran just isn't that complicated :rolleyes:

[ToddG]

I am having the exact same problem. I went into faq_config.php and changed my username and password as instructed above, and it still won't work.

This is obviously a problem a number of Bluehost customers are experiencing. Does anyone from Bluehost monitor these boards?

[siguie]

I am having the exact same problem. I went into faq_config.php and changed my username and password as instructed above, and it still won't work.

This is obviously a problem a number of Bluehost customers are experiencing. Does anyone from Bluehost monitor these boards?
It's not BlueHost it works fine for me of course I didn't use Fantastico to install it which is what causes most of the problems.

Did you try taking out the admin security line?