TheAviator
12-20-2008, 06:35 PM
Recently I posted a complaint about the reliability I've encountered with Bluehost, despite being a customer for YEARS.
The moderators jump in and quote "if over 99% isn't reliable what is"...
Then quickly close the question.
1/ I've not had 99% reliability, as indicated in the last few weeks it's been more like 50% - check with technical support if you don't believe me, I've had to phone a bunch of times, it's time consuming and I'm bored hearing "they are working on it it'll be back online in 45 minutes to several hours"....
I think the level 1's make this up when they've no idea what is up.
2/ Instead of moderators challenging the forum post, it would be much more impressive if Bluehost recognized my displeasure and looked into it, to fix the problems - not sweep them under the carpet. I've better things to do than express myself here, this illustrates frustration. It's not acceptable for you to blame 'data' I'm your customer, it's your server, check before making such a stupid statement.
3/ If you're going to have a forum, don't moderate it to prevent discussion of problems, and get the sales pitch in first - undermining your own customers.
It's going to be a lonely world with loads of servers, and no customers.
The moderators jump in and quote "if over 99% isn't reliable what is"...
Then quickly close the question.
1/ I've not had 99% reliability, as indicated in the last few weeks it's been more like 50% - check with technical support if you don't believe me, I've had to phone a bunch of times, it's time consuming and I'm bored hearing "they are working on it it'll be back online in 45 minutes to several hours"....
I think the level 1's make this up when they've no idea what is up.
2/ Instead of moderators challenging the forum post, it would be much more impressive if Bluehost recognized my displeasure and looked into it, to fix the problems - not sweep them under the carpet. I've better things to do than express myself here, this illustrates frustration. It's not acceptable for you to blame 'data' I'm your customer, it's your server, check before making such a stupid statement.
3/ If you're going to have a forum, don't moderate it to prevent discussion of problems, and get the sales pitch in first - undermining your own customers.
It's going to be a lonely world with loads of servers, and no customers.