asifalpha
05-18-2009, 11:09 PM
What follows is the script of email communication with bluehost
> > #On Fri, 15 May 2009 22:44:57 -0600, Asif Nazeer <x@gmail.com> wrote:
> > #> Dear Sir,
> >>
> >> Please note that i should be charged USD 95.40 only as per the rates
> >> listed in your website for the one year
> >> package.
> >>
> >> Kindly credit the difference to my credit card account.
> >>
> >> Thanking You
> >>
> >> Asif Nazeer
> >>
> On Sat, May 16, 2009 at 10:18 PM, Bluehost Billing Department
> <billing@bluehost.com> wrote:
> > The promotional rate of $7.95/month is only available for the first term of service.
> > All accounts are set to renew at the renewal rate, which is listed below:
> > 36 months X $6.95 for a total of $250.20
> > 24 months X $7.95 for a total of $190.80
> > 12 months X $8.95 for a total of $107.40
> > 6 months  X $9.95 for a total of $59.70
> > 3 months  X $9.95 for a total of $29.85
> >
> > If you have any further questions, feel free to contact us.
> >
> > Thank you.
> >
> > Lindsay
> > Account Verification / Billing
> > 888-401-4678
> > Billing@bluehost.com
> >
> > Most questions can be answered by articles in our forum, knowledge base, and video tutorials:
> > Forum: Â Â Â Â Â Â Â Â http://www.bluehostforum.com
> > Knowledge Base: Â Â Â Â http://helpdesk.bluehost.com/kb/
> > Tutorials: Â Â Â Â Â Â http://www.bluehost.com/tutorials/
> > Server Status: Â Â Â Â http://serverstatus.bluehost.com/
> >
#On Sat, 16 May 2009 20:33:53 -0600, Asif Nazeer <x@gmail.com> wrote:
#> It is highly unethical to charge a higher rate from loyal customers
> who remain with Bluehost please note that I could switch to a company
> with better service and better pricing if i wish to.
>
> Further, please send me the link to full terms and conditions page of
> hosting and any other policies that your company has indicating the
> section containing this VERY unfair and unethical condition.
>
> I will also be taking up this matter with the broader bluehost
> community and your new customers to see if they feel this condition is
> fair to all.
>
> Furthermore, Please note that this is my THIRD term of service.
>
> I look forward to your response.
>
> Best Regards
>
> Asif Nazeer
>
During the past year, we added an additional term length for 36 month to our hosting plans. Our lowest per month rate of $6.95 was applied to that term length and each subsequent term length then increased by $1.00 per month. If you wish to have the lower per month rate you can change to a longer term.
The link to our Terms of Service is http://www.bluehost.com/cgi/info/terms.html
Monique
Account Verification / Billing
888-401-4678
Billing@bluehost.com
Most questions can be answered by articles in our forum, knowledge base, and video tutorials:
Forum: http://www.bluehostforum.com
Knowledge Base: http://helpdesk.bluehost.com/kb/
Tutorials: http://www.bluehost.com/tutorials/
Server Status: http://serverstatus.bluehost.com/
> > #On Fri, 15 May 2009 22:44:57 -0600, Asif Nazeer <x@gmail.com> wrote:
> > #> Dear Sir,
> >>
> >> Please note that i should be charged USD 95.40 only as per the rates
> >> listed in your website for the one year
> >> package.
> >>
> >> Kindly credit the difference to my credit card account.
> >>
> >> Thanking You
> >>
> >> Asif Nazeer
> >>
> On Sat, May 16, 2009 at 10:18 PM, Bluehost Billing Department
> <billing@bluehost.com> wrote:
> > The promotional rate of $7.95/month is only available for the first term of service.
> > All accounts are set to renew at the renewal rate, which is listed below:
> > 36 months X $6.95 for a total of $250.20
> > 24 months X $7.95 for a total of $190.80
> > 12 months X $8.95 for a total of $107.40
> > 6 months  X $9.95 for a total of $59.70
> > 3 months  X $9.95 for a total of $29.85
> >
> > If you have any further questions, feel free to contact us.
> >
> > Thank you.
> >
> > Lindsay
> > Account Verification / Billing
> > 888-401-4678
> > Billing@bluehost.com
> >
> > Most questions can be answered by articles in our forum, knowledge base, and video tutorials:
> > Forum: Â Â Â Â Â Â Â Â http://www.bluehostforum.com
> > Knowledge Base: Â Â Â Â http://helpdesk.bluehost.com/kb/
> > Tutorials: Â Â Â Â Â Â http://www.bluehost.com/tutorials/
> > Server Status: Â Â Â Â http://serverstatus.bluehost.com/
> >
#On Sat, 16 May 2009 20:33:53 -0600, Asif Nazeer <x@gmail.com> wrote:
#> It is highly unethical to charge a higher rate from loyal customers
> who remain with Bluehost please note that I could switch to a company
> with better service and better pricing if i wish to.
>
> Further, please send me the link to full terms and conditions page of
> hosting and any other policies that your company has indicating the
> section containing this VERY unfair and unethical condition.
>
> I will also be taking up this matter with the broader bluehost
> community and your new customers to see if they feel this condition is
> fair to all.
>
> Furthermore, Please note that this is my THIRD term of service.
>
> I look forward to your response.
>
> Best Regards
>
> Asif Nazeer
>
During the past year, we added an additional term length for 36 month to our hosting plans. Our lowest per month rate of $6.95 was applied to that term length and each subsequent term length then increased by $1.00 per month. If you wish to have the lower per month rate you can change to a longer term.
The link to our Terms of Service is http://www.bluehost.com/cgi/info/terms.html
Monique
Account Verification / Billing
888-401-4678
Billing@bluehost.com
Most questions can be answered by articles in our forum, knowledge base, and video tutorials:
Forum: http://www.bluehostforum.com
Knowledge Base: http://helpdesk.bluehost.com/kb/
Tutorials: http://www.bluehost.com/tutorials/
Server Status: http://serverstatus.bluehost.com/