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Dave
02-09-2006, 09:08 PM
Looking at this excerpt from Wikipedia free encyclopedia (http://en.wikipedia.org/wiki/Forum_moderator), I am curious as to how much of this definition would apply to Bluehostforum.com moderators.


Forum Moderator

A forum moderator is someone granted special powers to enforce the rules of an Internet forum (or, as the case may be, their personal whim; the title refers to the powers more than the intent). Almost all moderators on all forums can move discussions to different sections of the forum, "close" or "lock" discussions to prevent users from continuing to discuss them, edit the content of individual postings, and "pin" or "stick" discussions so they remain visible in their forum section even if no new postings are made to them; different forums may give their moderators further powers.

Role

The roles of moderators can vary from forum to forum, just as the purposes of the forums themselves can vary. However, on boards intended to be public, moderators are generally accorded additional powers to enforce forum rules and conduct administrative tasks that cannot be trusted to ordinary users (such as pinning threads—if any user were allowed to pin his or her own thread, chaos would ensue).

Among a moderator's enforcement duties is often the duty to stop flaming and keep the board a friendly place, free of personal insults (but different boards have different standards, and what is acceptable on one will invariably be prohibited on another). Most boards also ban illegal material (such as warez) and outright pornography, and many also restrict the use of swear words and any violent or sexual images.

On some boards, moderators are expected to stay out of all contentious debates, or at least to use alternate accounts to engage in them unbeknownst to common members. On most boards, however, moderators may participate just as any normal member, provided they remain civil and generally obey the site rules. Some boards require moderators not to moderate any discussion or topic they're involved in, and many moderators on other boards take this upon themselves to avoid conflict of interest and bias.

As always, there are many exceptions. Many small boards are operated at the whim of the site operator and perhaps some of his or her friends, and moderators might be able to do whatever they feel like on such boards (provided they avoid crossing their colleagues and superiors). Of course, a board with overly harsh or capricious moderators will lose members, but this may not be a concern for those who operate boards for fun or as a tangential matter to their website's main content.

Powers

Moderators can have some or all of the following powers, depending on the specific forum. Some of the powers, where appropriate, may be restricted to a subsection of the board.

* Moving conversations to a different section of the forum. Virtually all forums are organized into various sections by topic to allow users to more easily read what interests them without having to sort through many topics of discussion they find boring. Moderators of most forums are able to move a conversation to a section more suited to it. On most modern forum software packages, a notice may be left in the original section so that those who contributed to the conversation earlier will be able to find it where they left it, at least for a few days.

(Note: forum sections are often ambiguously referred to themselves as "boards" or "forums". For instance, "I posted in the Wikipedia forum on the MediaWiki board" would be unexceptional in most communities, meaning "I posted in the section of the MediaWiki forum devoted to Wikipedia". For the sake of clarity, this article uses section to refer to sections of a board and forum or board to refer to an entire board.)


* Closing/locking threads (which term is used varies from community to community and software package to software package). Postings to Internet forums are organized into topics or threads of postings, typically organized sequentially by time of posting to form a conversation of sorts (see Internet forum). Most forums allow their moderators to close a given thread to further posting, effectively ending the conversation. This allows the existing content to remain fully visible, so that readers can easily see the moderator's reasons for closing the thread (it's generally customary for the moderator to post an explanation immediately before or after closing a thread). Certain users, generally moderators and administrators, may be able to post in closed threads, depending on the specific software package and configuration, although of course allowing too many users to post in closed threads defeats the purpose of closing the thread in the first place.

* Editing posts. In the event that a post is made that contains only some content that breaches forum rules, moderators are usually able to remove that content while still leaving any legitimate content. Even if an entire post is removed via editing, users will still be able to see who originally posted it and when it was originally posted, so that users who view the thread later won't be confused by any references to it. Usually this method is used to remove illegal or grossly offensive material that would remain visible in a closed thread, or else to stop a single post from derailing an entire thread.

Most forum software shows an edit notice whenever a post is edited, to prevent words from being put in a user's mouth (or to prevent a user from erasing evidence that he said something objectionable). This option can typically be made optional for certain categories of users if desired.

* Pinning/sticking threads (again, the term used varies). The threads in a section are usually displayed in reverse chronological order by last post. This means that the threads at the top of the listing for a section will be the ones in which someone has most recently posted, and therefore posting in a thread will "bump" it to the top of the listing. However, pinned threads remain above unpinned threads at all times, no matter how old. This may be used to, for instance, keep a copy of forum rules at the top of every section of the board.

* Deleting posts and threads. There are different kinds of deletion, and different moderators on different forums may be empowered to use different kinds. In general, something that's deleted vanishes from public view, if it continues to exist at all.

The simplest form of deletion is variously called hard-deletion, physical removal, or (on forums that don't support other deletion options) simply deletion. Essentially, content deleted in this way is not recoverable through the forum software. It may be stored in backups, and some data recovery methods may work, but such methods are usually difficult. Many forums restrict hard-deletion to only a handful of individuals, requiring lower-level moderators to use more reversible methods.

Other deletion methods can be collectively referred to as soft-deletion. The most basic of these is to move the content in question to a hidden section of the forum, so that only authorized users can view it. Anyone with the proper powers can then move the content back just as easily. One or two software packages, as of October 2005, have inbuilt support for soft-deletion—specific groups of users can be allowed to view a deletion notice but not the deleted content, or to view and undelete the deleted content. This allows more convenient soft-deletion of individual posts, which would otherwise have to be split from the thread (thereby obscuring their connection to their original context).

* Splitting and merging threads. If two threads exist on similar topics, or multiple topics are being discussed in one thread, the threads can be merged or the thread can be split.

* Banning users. Some forums allow some or all moderators to restrict or eliminate a troublesome user's posting or even viewing rights. Other boards restrict this ability to administrators. Of course, suspension of a user's account doesn't prevent the user from signing up under a different name, and for this reason a few forums also allow moderators to ban IP addresses. (Many boards that allow moderators to ban restrict the ability to IP-ban to administrators, however. Indeed, on vBulletin moderators can't be assigned the ability to ban an IP address.)

* Viewing IP addresses. An IP address is the way Internet-enabled computers communicate with each other, and most forums log the IP address that all postings are made from. In general, this serves to aid identification of users, in combination with less technological means such as writing style, but it is by no means foolproof (see Dynamic Host Configuration Protocol and proxy server for two main ways in which it can be thwarted). IP addresses can therefore assist in stopping ban evasion, for instance. In general, ordinary users are prohibited from seeing others' IP addresses for reasons of privacy and security—if a hacker or otherwise technologically-savvy individual knows an IP address, it's possible for him to "attack" it in various ways, possibly taking revenge for the expression of views he disagrees with or the like.

Many other powers can be allocated to moderators, but the above are all the most important ones. In general, all moderator actions will be logged for administrators to refer to later, so moderators can't take any special actions without their superiors being able to determine that they were the ones who did it...

[Space is limited to 10000 characters.]


Please post your opinions...

jdh
02-09-2006, 09:42 PM
Ultimately, I think most of this would apply, with the possible exception of banning users and being able to reference IP addresses.

Looking up IP addresses would have no benefit unless the Mods had the power to also ban based on IP address (otherwise it's generally useless information), and banning users would only be a good idea in the presence of a clear policy on the conditions under which users can or should be banned.

I'm a Moderator over on iLounge, and in our case we also have a few forum administrators. Most of the high-level privileges are enforced by the admins, but Moderators have emergency banning powers, since on a forum as large as iLounge, it's frequently necessary to ban a new user who is spamming the forums or spreading other junk before they can do any serious damage. However, this is deemed an "emergency" power on the part of the Moderators, and should only be enforced in the most clear situations (ie, someobody posting porn links, or spamming the forums with advertising). Anything that allows time for discussion is normally referred to the Admins.

With Bluehost Forums, it's going to largely depend on how much authority Bluehost wants to delegate to their Moderators. However, I would expect that high-level decisions like banning users would likely rest with the Bluehost staff unless (or until) serious issues with users started presenting themselves.

With regards to the other issues around managing content, this is where Moderators do come in, IMHO.... These would include keeping threads organized in the proper forums, merging redundant threads, closing and/or removing off-topic threads and so forth.

Ultimately, I would suggest for Bluehost's sake that Moderators be restricted from deleting threads, either by security restriction or simply as a guideline. My recommendation would the creation of a Moderator-only "Quarantine Tank" where problem posts/threads could be moved out of public view and retained as evidence or grounds for further discussion among the Moderators, particularly if a user was becoming a regular problem by trolling, posting regular off-topic threads, or spamming the forums. Often, if it does become necessary to ban a user, it's important that the original threads which precipitated this be retained.

alligosh
02-09-2006, 10:26 PM
The rules are still quite general.

Overall, we would like to not make too many rules or to be too restrictive. The goal of the forum is to allow customers and bluehost users to associate with each other, discuss ideas and issues, and overall help one anouther with things that are either outside the scope of Tech Support, or fall into the category of opinion.

Basically, the rules are simple:

Be nice (considerate, polite, helpful).
Be honest.
Post appropriate to the topic.
Don't spam, phish, or abuse the forums.

Remember, anyone can view these posts, including children, your grandmother, and your pastor/priest. Post things you would be OK with them seeing and everything will be fine.

I am not saying to be stuffy or formal. Have fun, and get to know people. I saw a lot of good things in the previous forum. Let's keep it going.

-Steve

BrandonK
02-10-2006, 12:22 PM
Just act civilized. :rolleyes:


We don't want any crazy people here. Unless it's crazy in a good way, like yours truely. :p

whiteknite
03-21-2008, 07:38 PM
One concern that I have about the forum moderators is that they may abuse thier authority by responding sarcastically or banning unjustly.

This forum is getting bigger and bigger as time goes on. As a result, finding the answer to a question or problem someone may have previously had is getting more and more time consuming. I have seen questions asked that were previously asked up to a year ago.
Not everyone has the experience that most moderators have because they are not in the IT field.

In short: If someone has a legitimate complaint or wishes to dispute getting banned as they feel it was undeserved; who could they contact without repercussions from said mod?
And who keeps the moderators from abusing thier authority?

felgall
03-21-2008, 08:03 PM
In short: If someone has a legitimate complaint or wishes to dispute getting banned as they feel it was undeserved; who could they contact without repercussions from said mod?
And who keeps the moderators from abusing thier authority?

Well there are a number of moderators on the forum so you could PM one of the other moderators if you believe that you have been treated unfairly. Alternatively you could contact the Administrator Steve Alligood who is the one who has the power to give and take away moderator access.

redsox9
03-21-2008, 08:12 PM
As one of the moderators here, though we are not perfect, I feel that me and my fellow moderators do a great job keeping this forum aligned with the reason that it was created. This forum was not founded by BH; rather, one of the account owners thought of the idea as a place for BH users to help other BH users. Also, none of the moderators work for BH or receive any compensation for our efforts here; we do it because we enjoy it.

Banning users is not taken lightly. Other than with spammers who are automatically banned, it becomes necessary only when a user comes to simply vent his or her frustrations with BH and won't relent. Sometimes it's a quick rant, while other times it drags on and on and on. Again, that's not the purpose of the forum, so often times we close or delete these posts because they don't add to the value of the forum. Of course, if a user insists on driving home his or her "point" to the point of being belligerent, then it might become necessary at that point to kick them out of the forum. If you believe that constitutes abusing our powers, well, that's your opinion.

I would suggest that users simply read the following sticky that the head moderator created at the beginning: http://forum.bluehost.com/showthread.php?t=1197