This is insane

[Ben-2k7]

Why don't they just use backups on a BACKUP box, while the main box is being fixed? I have a business to run, and this is seriously impacting on it. I don't want to lose my job! Again, in the email I just receieved, Matt said he'd make the decision at 6am. Well it looks like no backups. If this continues for even a day more, I'm going to request all content on my domain be moved to another box. I haven't been a costumer for long. My friend had told me, when I was searching for a host, that Bluehost is the best choice to go with, but after this huge downtime, and lack of support I've been having, I really don't know. I hope this problem is fixed soon, because my part in my business depends on this website, and without it, I might lose my job!

[buckidref]

Why don't they just use backups on a BACKUP box, while the main box is being fixed? I have a business to run, and this is seriously impacting on it. I don't want to lose my job! Again, in the email I just receieved, Matt said he'd make the decision at 6am. Well it looks like no backups. If this continues for even a day more, I'm going to request all content on my domain be moved to another box. I haven't been a costumer for long. My friend had told me, when I was searching for a host, that Bluehost is the best choice to go with, but after this huge downtime, and lack of support I've been having, I really don't know. I hope this problem is fixed soon, because my part in my business depends on this website, and without it, I might lose my job!

Perhaps I'm being too simple, but common sense would be that if you had a BACKUP, then from the point of time that backup was last updated, you can move the files to a new production box and get everyone going?!? If you know it is going to take at least 3 hours (per Matt's email) then swap out the bixes while you are working on it?

[flavio]

Box126 is now back up. The Bluehost administrators are reviewing to make sure that everything is correct on the server, but as of now the server is back up.