Bob Barr
03-22-2011, 03:03 PM
I had a Live Chat session today regarding a problem that I've been having for about the past week with cPanel:
Sean: [3:42:56 PM] Welcome to our real-time Technical Support Chat! My name is Sean. How can I help you today?
There might be slight delays between my responses as I assist multiple customers at the same time. Your patience is appreciated! :)
Bob Barr: [3:42:56 PM] The arrangement of sub-panes on my cPanel main page keeps getting scrambled. Is this a known issue?
Sean: [3:43:32 PM] Are you saying that you're organizing them but then they're just randomly moving around?
Bob Barr: [3:43:54 PM] Yes. This has been happening for about the past week.
Sean: [3:46:43 PM] I will need a moment or two to investigate this issue. I will be back with you momentarily. Thank you for your patience!
Bob Barr: [3:46:58 PM] Thank you.
Sean: [3:53:39 PM] I'm not sure why this would happen, Bob. It isn't a known issue from what I can find out. If you'd like, you can submit a ticket and our senior technicians might be able to further look into this.
Bob Barr: [3:53:56 PM] Will do. Thanks.
Is anyone else encountering a similar problem and have you submitted a ticket on it?
Sean: [3:42:56 PM] Welcome to our real-time Technical Support Chat! My name is Sean. How can I help you today?
There might be slight delays between my responses as I assist multiple customers at the same time. Your patience is appreciated! :)
Bob Barr: [3:42:56 PM] The arrangement of sub-panes on my cPanel main page keeps getting scrambled. Is this a known issue?
Sean: [3:43:32 PM] Are you saying that you're organizing them but then they're just randomly moving around?
Bob Barr: [3:43:54 PM] Yes. This has been happening for about the past week.
Sean: [3:46:43 PM] I will need a moment or two to investigate this issue. I will be back with you momentarily. Thank you for your patience!
Bob Barr: [3:46:58 PM] Thank you.
Sean: [3:53:39 PM] I'm not sure why this would happen, Bob. It isn't a known issue from what I can find out. If you'd like, you can submit a ticket and our senior technicians might be able to further look into this.
Bob Barr: [3:53:56 PM] Will do. Thanks.
Is anyone else encountering a similar problem and have you submitted a ticket on it?