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View Full Version : cPanel panes moving around randomly



Bob Barr
03-22-2011, 03:03 PM
I had a Live Chat session today regarding a problem that I've been having for about the past week with cPanel:

Sean: [3:42:56 PM] Welcome to our real-time Technical Support Chat! My name is Sean. How can I help you today?

There might be slight delays between my responses as I assist multiple customers at the same time. Your patience is appreciated! :)

Bob Barr: [3:42:56 PM] The arrangement of sub-panes on my cPanel main page keeps getting scrambled. Is this a known issue?
Sean: [3:43:32 PM] Are you saying that you're organizing them but then they're just randomly moving around?
Bob Barr: [3:43:54 PM] Yes. This has been happening for about the past week.
Sean: [3:46:43 PM] I will need a moment or two to investigate this issue. I will be back with you momentarily. Thank you for your patience!
Bob Barr: [3:46:58 PM] Thank you.
Sean: [3:53:39 PM] I'm not sure why this would happen, Bob. It isn't a known issue from what I can find out. If you'd like, you can submit a ticket and our senior technicians might be able to further look into this.
Bob Barr: [3:53:56 PM] Will do. Thanks.

Is anyone else encountering a similar problem and have you submitted a ticket on it?

SteveS
03-22-2011, 03:36 PM
I submitted a ticket a few days ago (to Hostmonster) and they said they are working on it. On my cPanel the panes for Partners, Promotional and SEO tools always move to the top.

redsox9
03-22-2011, 07:06 PM
Same here, Bob!

EDIT: I just reorganized it, logged out, and then logged back in. The changes seemed to take. I'll check again tomorrow to see if they held that long.

JND
03-22-2011, 09:03 PM
It won't last. I've been trying for days.

Maybe I'm a pessimist, but in my opinion, this is intended behavior to keep the "ads" atop the "tools". I've been burying and hiding that junk for years, now all of a sudden it's in my face and no longer under my control.

I'd like to believe it's a glitch. But I dunno...

Bob Barr
03-23-2011, 07:18 AM
I submitted a ticket a few days ago (to Hostmonster) and they said they are working on it. On my cPanel the panes for Partners, Promotional and SEO tools always move to the top.
Those three keep moving to the top for me too. While it is a relatively minor problem, it's more than a bit irritating.

redsox9
03-23-2011, 07:48 AM
It won't last. I've been trying for days.

You're right - I just checked now (12 hours later) and it's back to the Partners and Promotional windows on top, albeit minimized.

I agree with Bob. It's a minor issue but rather irritating if you are logging in and expecting to see the interface you've so carefully arranged. ;)