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View Full Version : Box 138 problems - whats the help tickets for?



tinypilot
09-10-2006, 10:01 PM
Well I have been on another box for some time and got moved to another due to server load problems and generaly because the box I had before ran like crap.

Now I am on box 138 and everyday the server load is blinking red, my mail account fails and it blinks red in the "pop" message field. Takes 1 minute to even see the banner in the c-panel, and thats on a 4mbit connection..

Been trying to reach Bluehost via their ticket system, but no answers for some days.

Whats the ticket system there for?

If I dont want to call em via phone, are there other options to get in contact with this company?

areidmtm
09-10-2006, 10:23 PM
us live chat on www.bluehost.com

Reichling
09-12-2006, 01:59 PM
us live chat on www.bluehost.com

I personally think the live chat isn’t that great. I tried it once and got a real person. But the next time it was some automated computer who tried reading my problem and got it all wrong and started asking me for info for a totally unrelated problem.