What is going on with Bluehost ?

[christian]

Seems like the boxes are going offline all the time!
2 days ago, yesterday not since this morning is going on and off!

:mad: :mad: :mad: :mad:

this is outragous, called the support oh some problem here, some problem there

Common ! this used to be better!

Is that going to continue ? or what ?

[businessman332211]

yes I am started to get aggravated by this too.
I will be honest, I always liked bluehost, I use them, I know good quality when I see it, and they always were good quality, I still think they still are, I have referenced almost every client I have to bluehost. But I think bluehost is "starting" to go downhill, all the offline stuff didn't bother me at first, but now i set up project management software on my server, I need clients to be able to get on and off, without any interruption, this has almost discouraged 2 clients into not using it anymore, because the server was done.
It has to stop. I am not saying bluehost is bad, I am saying they need to step back for a minute, find out what is causing each and every problem in the next few months, and fix them, bottom line, every problem canbe fixed, I think they need to do that. THey keep expanding, and getting more and more people, but they are starting to overexpand more than they can handle, they need to step back, get organized. EVen if they have to put a temporary(few week) hold on new registrations, until they can get everything under control, then when they are 100% stable, and fully upgraded(whatever they need to do), then they can open it back up, but this is going to end up killing my business and hurt a lot of peoepl.

I am not giving up on bluehost, but if this keeps on for 2 long, I will have no choice but that change over to another hosting company.

[BartG]

I'm getting sick of these errors as well. I've been watching my site to see if it's caused by inefficient scripts but the site and my mail app are slow and down in parallel. Unless Neomail has inefficient scripts too, doubt it since it works fine on other hosts, then it's bluehost.

so what's going bluehost? you're uptime and speed are ridiculously bad!

i'm gogin to compare my site on bluehost and godaddy.. i've never had problems with their servers.. never!

[mconn]

NO, this is not going to continue. I have had enough.

[christian]

makes me feel better that I am not alone on this!

Bluehost admin can you tell what is going on ?

[businessman332211]

I think bluehost is one of the best hosting companies around, they just need to get a few things straightened, out, Give them a chance, hopefully this thread will get there attention, and they will do something.

[oliverseal]

I left another host to come to bluehost because of its reputation and the recommendation from some other friends on the web. My first few months have been great, but in the last month or there have been as frequent of outages as the service I left.
It's quite disappointing.
Now I do believe that technical issues happen, and I don't exempt bluehost from them. The outages are usually very short for me. But they're still outages...
If it persists I will move on, but I'm thoroughly going to give them the chance to realize the issues fully.

[BartG]

businessman332211,
how long have you been with bluehost? why wait until today to sign up to the forum?

has it been that good before that you didn't have the need to participate in the forum?

[businessman332211]

almost a full year, plus signing up multiple clients to here, I Don't talk on forums unless I need to, for a specific reason.

[Been Told]

businessman332211,
how long have you been with bluehost? why wait until today to sign up to the forum?

has it been that good before that you didn't have the need to participate in the forum?
What's the point in that question?
This is a user to user support forum. If he didn't need any user to user assistance, then he had no need to sign up.

[BartG]

the point was that i've been with bluehost since august 2006 and have had weekly and daily outages on my site.

note my questions:
"has it been that good before that you didn't have the need to participate in the forum?"

what has businessman332211 been doing that the rest of the ppl participating here haven't?

[businessman332211]

No it has not been going good, I have been trying to cope wiht it however. They have about 2 more weeks, and I am changing hosting companies.

[Been Told]

the point was that i've been with bluehost since august 2006 and have had weekly and daily outages on my site.

note my questions:
"has it been that good before that you didn't have the need to participate in the forum?"

what has businessman332211 been doing that the rest of the ppl participating here haven't?
I guess nothing... The point I was trying to make though is that he probably felt that until now getting support from BH support was good enough and maybe now he thinks it isn't.
I signed up here when I registered with BH, but only because that's just what made sense to me.
I didn't participate either, until I ran into problems with BH and their support.

[areidmtm]

what has businessman332211 been doing that the rest of the ppl participating here haven't?

Just so you know BH has 190,000+ customers and only 3,951 have signed up to this forum. That's only 2% of the customer that are at bluehost having signed up here.

And only 1,975 of that 2% have posted something. So that's 50% of the people who signed up to the forum actually post something. So only 1% of the total customers of bluehost have EVER posted here to this forum.

And lets say that people who have posted more than 10 posts are "active" to this forum. That's 235 "active" people. 0.1% of the total customers, 6% of the total sign ups to this forum and 11% of the people that have ever posted to this forum.

There are only 74 "members" to this forum (people who posted over 30 posts) and 24 "senior member" (those who have posted over 100 posts)

So what I am getting at here is that NOT even a half of 1 percent of the total customers at bluehost ever post here.

In all reality, the majority of the posts here are when people are having problems or when something is wrong. So considering that not even 0.5% of the customers at bluehost have ever actually posted something here, is pretty **** good.

Just saying....:D

[BartG]

not everyone that has problems posts about them. most watch and wait for other's solutions, or wait it out. it all depends on their needs, expertise, etc.

i've done work for ppl and have recommended host providers in the past. had never thought about recommending BH

nice stats btw.. can we get some of those about BH servers?
how about my comparison of my site being slow or down and my mail app being slow and down? is the tool to analyze bottlenecks been built/made available?

thanks

[areidmtm]

One thing that I dont understand, is that if someone does not like something, why stick with it? It's not like you have to stay with bluehost. You can get a prorated refund after the 30 day trail.

So if you dont like the service here, then why stay? I am not telling you to leave and am not saying anything bad about bluehost, but if you dont like it, why even mess with it. Find a place that you like and can be happy with. If you have tried everything you can, then there isnt much you can really do.

I see alot of people come here and just bash on bluehost, yet never actually leave. I dont understand that.

I still love bluehost and will stay until the end (if there will ever be an end) and I will always still recomend bluehost.

[retokmeier]

I was about to go live with an ecommerce site but given the problems over the past few days, I am reluctant and will delay the go-live to see what BH will do. Although I will lose money, better than to go live and lose customers. Why doesn't BH Admin respond in the forum, I am sure they are moderating? Hello, anyone out there???:mad:

[retokmeier]

What a silly reply from the moderator. There is a lot of work in moving a site to another host (mine also has a VeriSign SSL certificate and it took BH 3 weeks to install). C'mon just fix the problems!

[areidmtm]

No. This is a USER TO USER forum, not a customer support forum. Yes the admins of bluehost do have admin rights here, but RARLY do they come here and post. When they do, it's always on their off time. The customer support reps are not allowed to come to the forums while they are on the clock.

When they do post, it's usually letting everyone know of an announcement. Only very few times have I seen an admin reply directly to a thread.

Again, this is a user to user forum. If you have a direct question for bluehost, then email support or the CEO Matt directly.

support@bluehost.com
matt@bluehost.com

[areidmtm]

What a silly reply from the moderator. There is a lot of work in moving a site to another host (mine also has a VeriSign SSL certificate and it took BH 3 weeks to install). C'mon just fix the problems!


I see it more work to stay somewhere you dont like and isnt giving you what you want. Also I cant fix any problems, I do not work for bluehost. USER TO USER FORUM

[retokmeier]

Up to a point...and I'm close to that point. That's why I'm delaying my go-live. And the last comment was addressed to BH which should be reading these posts!

[areidmtm]

And the last comment was addressed to BH which should be reading these posts!

Only on thier OFF TIME. They don’t read this during the time they are at the office. They have other things to be doing then spending all day replying to these threads. And on their off time, they'd be spending time, I would assume with family. Wouldnt you want to be after a long hard day at work?

They are spending more time trying to track down problems and fix them. This is not an "official" support forum. It's more of an unofficial official.

[dhaveconfig]

I don't understand people who complain in forums like this and expect the company to find their post and respond to it.

Bluehost actually has quite a good ticket system. Why not report problems through that? or even the live chat?

It's good having user-to-user support, but it's not appropriate for everything.

[BartG]

first thing is that these forums are for user-to-user convos, true. problem is that users associated with BH, or somehow represent BH are on these forums and discuss issues with people when they have an answer. when no answer is available, they say that these are user-to-user forums, and that they can leave, and so on.

see BH guarantees 99.9% uptime. but they don't actually back that guarantee up. I’m not sure how that works logically, but business wise, it works to BH's benefit, because they can say 99.9% up time, and not actually have 99.9% uptime.. not anywhere near that.

now you may think that's standard business practice. well yes, and no. it depends on the company, and their commitment to their customers. if a conversation can transpire between a user and customer service, and the CEO uses phrases like "Give me a break! Take your $$$ and go find a different host.", it's not very good customer service.

He also says that "We never say anywhere we will give you your money back after 30 days, so for you to expect that is assinine."

yes, but it did say 99.9% uptime. is it asinine to expect that?

also, on the topic of user-to-user forums.... the reason people post here is because its a public relations issue on here. i can read through the people’s frustrations and see if anyone has gotten anywhere with BH's support. there's no point in calling because they will be up again in an hour, less time then it would take for me to get a response. see with BH, it's a waiting game to see if my site is back up, and how much users will stand. You can actually graph this with derivatives, but that’s another convo.

it's not an issue with my site, its BH's overloading their servers.

if i want to leave I’ll get a partial refund, .. fine. but shouldn't BH fix the problem, that obviously not only I’m having? this again goes back to customer service. if i had time to move my stuff i would. but then i'd have tiem to manage my own server too. i don't that's why i pay for services BH claims to offer, but don't.

[dwinner]

this unavailability has been getting way too frequent. I need to access my IMAP email, that was the primary reason I joined bluehost, but I might start looking elsewhere when my 1-year contract is up in the spring.

[BartG]

areidmtm,
did I violate something with my last post? you removed my link and changed the wording of my post.

bart

[retokmeier]

ok my last post on the subject

yes I expect BH to focus on fixing their problems and not reading posts (unfortunately the problems are not getting fixed and I would expect BH to take a step back from growing their customer base until the problems are under control - I know that they have grown at 800% the past 3 months!)

having said that, it doesnt take more than a few minutes everyday for someone to scan the user forums (they do not and should not reply) and keep a finger on the pulse of what the users are feeling (any good CEO would want to know what the customers are saying - good and bad)

and I don't think it is just a few of us complaining - downtime is downtime and is unacceptable

their ticketing system is a joke. i had a ticket that was open for 10 days to install a VeriSign SSL certificate and despite numerous phonecalls ("you are caller number 12") and hold times up to 30 minutes, it took them 10 days to even respond to the ticket.

Over and out.

[aceofspades]

this forum really isnt about solving bluehost related problems it is more about the customers sharing their programming techniques and experiences. It seems like this has become more BH bashing then actually solving programming problems.

I Personally have had a great experience but then again im not very demanding.

[BartG]

aceofspades,
i'm sorry, i don't meanto sound like i'm being forceful with my respnse, but i do believe this forum is for BH users to discuss BH issues. developing specific things have their own forum.

it's true there's a bit of BH bashing here, but with BH's ongoing downtimes, it's really not surprising

here's the forum break down as i understand it.
Announcements
News and information brought to you by the staff.

General Questions
General questions that don't fit a specific category.

Fantastico, Advanced Scripting, and Coding help!
Advanced users use this forum to help each other.

Miscellaneous
Ask questions that might not particularly be associated with BlueHost.

Developers And Designers
Discuss topics related to web development and graphic design.

Off Topic
Use this area to share other information not related to bluehost specifically.