what is happen?

[skycpu]

my friends in china cannot access my website now.But I am living in NZ and can access my website.


who can help me?
My god!

[sleepless]

It is possible that their ip # is blocked. Have you put any IP ranges in your “IP deny manager” in cpanel? IF not then it is possible that there is a problem on their end with DNS service. It could be due to the DNS setting in their PC or the DNS servers of their ISP.

HOpe that helps.

:cool:

[hjf1982]

I am from China. I cannot access bluehost.com , hostmonster.com,and all site on this two host now. Here is the tracert record:

C:\Documents and Settings\Administrator>tracert www.hostmonster.com

Tracing route to hostmonster.com [70.98.54.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 107 ms 152 ms 57 ms 222.72.254.65
4 19 ms 12 ms 16 ms 218.1.9.101
5 34 ms 30 ms * 218.1.0.210
6 15 ms 29 ms 15 ms 202.101.63.234
7 16 ms 12 ms 15 ms 202.97.33.74
8 231 ms 211 ms 214 ms 202.97.51.138
9 371 ms 323 ms 385 ms chinatelecomusa-gw.sffca.ip.att.net [192.205.32.
233]
10 315 ms 301 ms 321 ms tbr2-p013202.sffca.ip.att.net [12.123.13.70]
11 323 ms 304 ms 303 ms 12.122.82.253
12 * 304 ms 438 ms 12.118.116.18
13 347 ms 300 ms 298 ms p7-0.cr01.sntd.eli.net [207.173.114.137]
14 304 ms 310 ms 303 ms p9-0.cr02.rcrd.eli.net [207.173.114.58]
15 309 ms 303 ms 321 ms p11-0.cr01.rcrd.eli.net [207.173.115.113]
16 317 ms 316 ms 312 ms so-0-0-0--0.cr01.slkc.eli.net [207.173.114.10]
17 321 ms 332 ms 317 ms ge-0-0-0--0.gw02.slkc.eli.net [207.173.115.246]

18 324 ms 355 ms 361 ms gw0-cust-BLUEHOST-COM.slkc.eli.net [70.97.59.22]

19 322 ms 324 ms 326 ms www.hostmonster.com [70.98.54.3]

Trace complete.

[Early Out]

That tracert indicates that you are, in fact, getting to hostmonster.com, in 19 hops (which is just fine). There's nothing there that indicates any sort of problem, so you'll have to describe what you're seeing.

[hjf1982]

I made a mistake. Above tracert record is no problem.
Now it is broken again.

C:\Documents and Settings\Administrator>ping bluehost.com

Pinging bluehost.com [209.63.57.140] with 32 bytes of data:

Reply from 209.63.57.140: bytes=32 time=851ms TTL=45
Reply from 209.63.57.140: bytes=32 time=866ms TTL=45
Request timed out.
Reply from 209.63.57.140: bytes=32 time=917ms TTL=44

Ping statistics for 209.63.57.140:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 851ms, Maximum = 917ms, Average = 878ms

C:\Documents and Settings\Administrator>tracert bluehost.com

Tracing route to bluehost.com [209.63.57.140]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 16 ms 13 ms 37 ms 222.72.254.81
4 57 ms 16 ms 15 ms 218.1.9.9
5 92 ms 68 ms 173 ms 218.1.0.210
6 91 ms 82 ms 48 ms 61.152.86.18
7 107 ms 53 ms 30 ms 202.97.33.10
8 275 ms 311 ms 227 ms 202.97.51.138
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 1012 ms * * p11-0.cr01.rcrd.eli.net [207.173.115.113]
16 1298 ms * * so-0-0-0--0.cr01.slkc.eli.net [207.173.114.10]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 1351 ms * * www.bluehost.com [209.63.57.140]
23 * * * Request timed out.
24 * 1422 ms * www.bluehost.com [209.63.57.140]
25 * * * Request timed out.
26 * * * Request timed out.
27 1433 ms * * www.bluehost.com [209.63.57.140]
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Early Out]

Yes, that tracert shows that things are truly ugly somewhere along the line. :(

However, the problem is clearly occurring long before you get to Bluehost. Things are grinding to a halt between Chinanet (at hop 8), and the first hop on this side of the Pacific. The tracert is so fragmentary, it's tough to pin it down, but it appears that the problem is occurring between Chinanet and one of the California AT&T nodes.

The bad news is that there's not much you can do about it, but wait for Chinanet and AT&T to fix their problem. There's nothing you can do, nor is there anything BH can do, to change the routing of traffic between China and Utah.

I recall seeing this problem a few months ago with another user from China, with the problem occurring at the same spot. Eventually, it got fixed, but it looks like it's back.

[indy2kro]

Works fine for me (eastern Europe), most likely doesn't have anything to do with Bluehost.


Pinging c00lstuff.com (http://c00lstuff.com) [70.103.16.196] with 32 bytes of data:

Reply from 70.103.16.196: bytes=32 time=204ms TTL=47
Reply from 70.103.16.196: bytes=32 time=204ms TTL=48
Reply from 70.103.16.196: bytes=32 time=204ms TTL=48
Reply from 70.103.16.196: bytes=32 time=203ms TTL=47

Ping statistics for 70.103.16.196:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 203ms, Maximum = 204ms, Average = 203ms

Also users from US don't seem to have any problem .. well, those that I asked at least :D

[Basil]

Going out on a limb here, but considering how many websites the chinese government blocks, I wouldn't be surprised if Bluehost were banned, what with the large number and variety of sites being hosted.

[Elpanzer]

Hi,

I faced the same problem, being in China myself. The Internet Society of China is blocking full ranges of IPs when some "irrelevant" sites are detected among these IPs.

The only solution is to ask BH to provide you with a dedicated IP.

Hope that helps.

[siguie]

It might be IP blocking but Asia is having internet issues right now ...

http://www.internettrafficreport.com/asia.htm

The overall rating was 66% with a few down servers.