Pipe Email directory to run from location ?

[phprocket]

Hi..

I am tring to install a helpdesk system and it uses email to at tickets or to reply to tickets..

Is there a special place in the my folders that give permissions for Pipe feed processor .cgi scripts ?


Here is a clip from the script I am tring to install about the subject.




# Normally the mailbox.cgi script must be placed into the
# Trouble Ticket Express scripts directory. But some systems require the mail
# processing scripts to be located in a designated directory, e.g. /etc/smrsh.
# Being placed into a directory other than the Trouble Ticket Express scripts
# directory the mailbox.cgi will fail to locate the TTX libraries and
# config info. If this is the case, please provide absolute path to the TTX
# scripts directory to 'use lib' directive and $cfgdir variable.
# Do not forget to uncomment the 'use lib' directive.




Any help would be appreciated.. :)

[aceofspades]

cgi-bin???

[phprocket]

cgi-bin???


Hi..

I got it working...

Here is the directory

/home/phprocke/etc/phprocket.com/helpdesk

phprocket.com is my domain and helpdesk is my email address.. I tried alot of things.. this is the only thing seemed to work..

But I got it now.. :)

Shoot an email to helpdesk(at)phprocket.com to test it.. :)

[akmedia]

I am running into the same problem you did with regard to piping my support emails to the mailbox.cgi or mailboxpro.cgi. I've placed both files in the directory you suggested and created a filter as such: |/home/myusernam/etc/mydomain/support/mailboxpro.cgi and it still does not work.

I also changed these lines in the mailbox.cgi script:

use lib '/home/myusername/public_html/mydomain/support/';
my $cfgdir = '.'; # '/home/myusername/public_html/mydomain/support/';

Any suggestions? Help would be greatly appreciated!

Thanks in advance.