POP3 mail problem

[allen.jiang]

Hello,
I can send/receive the mail , but I can't send the mail to myself . e.g. the mail account is aa@abc.com , I can not send the mail to aa@abc.com, the error information as following:
Task 'mail.joyhow.com - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
Can anyone help me to resolve this issue ? thank you very much !

[Early Out]

That error code is almost always caused by an anti-virus package that's getting in the way. Are you using Norton or McAfee? Try disabling all scanning of outgoing emails by your anti-virus package, and turn off anything described as a "worm stopper." If you have the McAfee Privacy Service, try disabling it, as well.

[allen.jiang]

Hello Early,
Thank you for your reply . I use Kaspersky as my Anti-Virus package , but even if I turned it off and reopen my office outlook 2003, it still failed . the error information is the same as I showed above (what a pity:( )
Do you have any suggestions to help me fix this problem ? it will be highly appreciated , thank you in advance.

[Early Out]

Hmmm.... Kaspersky is usually well-behaved, so I'm inclined to think that's not the culprit. Is it only your own email address that you can't send to? Sending to other addresses works fine? If so, I'm stumped, at least for now - I don't think I've ever seen that symptom before!

[allen.jiang]

Hello Early,
Yes. If I put my own mail in send or CC list, then this mail can not be sent out and get the error information above . But I can send the mail to anyone else.
I never suffer this probelm before, so I really don't know what the problem is.:(
Thank you for your kind help !

[Early Out]

That's very weird. All I can think of is that the address has a typo in it. Perhaps Outlook is remembering a mis-typed version of the address, and is picking it up when you try to enter your own address.

It might be worthwhile to turn on transport logging in Outlook, and see if there's something in there that provides a clue about what's happening. Here are the instructions (http://support.microsoft.com/kb/300479). Turn on logging, restart Outlook, try to send yourself a message, turn off logging (so the log file doesn't continue to grow), and take a look at what's in there.

[allen.jiang]

Hello Early,
The following information is got from transport logging in outlook, for your reference. Thank you !

2007.03.11 23:07:11 <<<< Logging Started (level is LTF_TRACE) >>>>
2007.03.11 23:07:11 Resource manager terminated

2007.03.11 23:07:18 <<<< Logging Started (level is LTF_TRACE) >>>>
2007.03.11 23:07:18 mail.abc.com: Synch operation started (flags = 00000001)
2007.03.11 23:07:18 mail.abc.com: UploadItems: 1 messages to send
2007.03.11 23:07:18 SMTP (mail.abc.com): Begin execution
2007.03.11 23:07:18 SMTP (mail.abc.com): Port: 26, Secure: no, SPA: no
2007.03.11 23:07:18 SMTP (mail.abc.com): Finding host
2007.03.11 23:07:18 SMTP (mail.abc.com): Connecting to host
2007.03.11 23:07:19 SMTP (mail.abc.com): Connected to host
2007.03.11 23:07:19 SMTP (mail.abc.com): <rx> 220-box239.bluehost.com ESMTP Exim 4.63 #1 Sun, 11 Mar 2007 09:07:20 -0600
2007.03.11 23:07:19 SMTP (mail.abc.com): <rx> 220-We do not authorize the use of this system to transport unsolicited,
2007.03.11 23:07:19 SMTP (mail.abc.com): <rx> 220 and/or bulk e-mail.
2007.03.11 23:07:19 SMTP (mail.abc.com): [tx] EHLO allenjiang
2007.03.11 23:07:20 SMTP (mail.abc.com): <rx> 250-box239.bluehost.com Hello 231.120.0.218.broad.nb.zj.dynamic.163data.com.cn [218.0.120.231]
2007.03.11 23:07:20 SMTP (mail.abc.com): <rx> 250-SIZE 52428800
2007.03.11 23:07:20 SMTP (mail.abc.com): <rx> 250-PIPELINING
2007.03.11 23:07:20 SMTP (mail.abc.com): <rx> 250-AUTH PLAIN LOGIN
2007.03.11 23:07:20 SMTP (mail.abc.com): <rx> 250-STARTTLS
2007.03.11 23:07:20 SMTP (mail.abc.com): <rx> 250 HELP
2007.03.11 23:07:20 SMTP (mail.abc.com): Authorizing to server
2007.03.11 23:07:20 SMTP (mail.abc.com): [tx] AUTH LOGIN
2007.03.11 23:07:20 SMTP (mail.abc.com): <rx> 334 VXNlcm5hbWU6
2007.03.11 23:07:20 SMTP (mail.abc.com): [tx] YWxsZW4uamlhbmdAam95aG93LmNvbQ==
2007.03.11 23:07:21 SMTP (mail.abc.com): <rx> 334 UGFzc3dvcmQ6
2007.03.11 23:07:21 SMTP (mail.abc.com): [tx] *****
2007.03.11 23:07:22 SMTP (mail.abc.com): <rx> 235 Authentication succeeded
2007.03.11 23:07:22 SMTP (mail.abc.com): Authorized to host
2007.03.11 23:07:22 SMTP (mail.abc.com): Connected to host
2007.03.11 23:07:22 SMTP (mail.abc.com): [tx] MAIL FROM: <*****>
2007.03.11 23:07:24 SMTP (mail.abc.com): <rx> 250 OK
2007.03.11 23:07:24 SMTP (mail.abc.com): [tx] RCPT TO: <*****>
2007.03.11 23:07:24 SMTP (mail.abc.com): Connected to host
2007.03.11 23:07:24 SMTP (mail.abc.com): Disconnected from host
2007.03.11 23:07:24 SMTP (mail.abc.com): End execution
2007.03.11 23:07:24 mail.abc.com: ReportStatus: RSF_COMPLETED, hr = 0x800ccc0f
2007.03.11 23:07:24 mail.abc.com: Synch operation completed
2007.03.11 23:07:44 Resource manager terminated

[Early Out]

I've done a quick check of your email address (which I can guess at from one hint in that log, and your domain name in another post), and it comes back as "not valid." I think you need to get in touch with BH (use live chat) to figure out what's going on, here. If the email address isn't valid, it shouldn't be letting you connect to the server at all, but it is. However, it's refusing to accept messages to that address, so something is loused up somewhere!