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View Full Version : Can't access helpdesk.bluehost.com--can you?


KenJackson
05-25-2006, 06:50 PM
If you have an IP address somewhere near 70.22.125.238,
please see if you can access http://helpdesk.bluehost.com/
or ping it at 70.103.140.7.

From the 238 IP, I can access other bluehost.com servers, but NOT helpdesk.

I did traceroutes from that PC and from a different PC using a different ISP (which works). Comparing the traceroutes shows that I am making it all the way to the last machine before helpdesk.

I emailed bluehost and they say there was an error in the firewall, but it is fixed. I think it is NOT fixed, but it would seem odd if I am the only one who can't get through. (My IP is from Verizon DSL in Maryland.)

If you can't get through, please post a reply here or send me a message. Thanks.

-Ken Jackson
P00r
05-25-2006, 07:12 PM
If you have an IP address somewhere near 70.22.125.238,
please see if you can access http://helpdesk.bluehost.com/
or ping it at 70.103.140.7.

From the 238 IP, I can access other bluehost.com servers, but NOT helpdesk.

I did traceroutes from that PC and from a different PC using a different ISP (which works). Comparing the traceroutes shows that I am making it all the way to the last machine before helpdesk.

I emailed bluehost and they say there was an error in the firewall, but it is fixed. I think it is NOT fixed, but it would seem odd if I am the only one who can't get through. (My IP is from Verizon DSL in Maryland.)

If you can't get through, please post a reply here or send me a message. Thanks.

-Ken Jackson


Same problem here, and it is since at least a week...

P00r
Lizzy
05-25-2006, 11:16 PM
no, i haven't been able to access it for awhile -- figures, right when i need help! :p
KenJackson
05-31-2006, 12:26 PM
Bluehost support found and fixed a "routing issue". I have access once again to helpdesk.bluehost.com, and you should too.
craigreilly
05-31-2006, 01:20 PM
If you ever have issues with Bluehost, just call the Phone number at the bottom of their homepage. They answer quickly and are great at solving the issues.
KenJackson
05-31-2006, 01:50 PM
I hate the phone. I only use the phone if it's the last resort.

In this case, I emailed the support address. I couldn't initially convince them there was a problem because apparently only a very narrow range of IP addresses was affected. But they fixed it--probably just as fast as they would have if I had phoned.