outages

[borderline]

My site has been down 6 times already this month. Is this normal to have these many outages? I've been with bluehost since January and only one time in March my site was down. I'm in box 207.:(

[WomenFly]

I do not experience outages on box 97. How do you measure or observe outages? Do you check http://serverstatus.bluehost.com/

[borderline]

I do not experience outages on box 97. How do you measure or observe outages? Do you check http://serverstatus.bluehost.com/

no, SiteUptime sends me an alert everytime my site is down

[WomenFly]

I'm curious. Do your reports indicate whether it is the server or just your site that is down? How long is it down? Also, have you looked for cpu errors or mysql_slow_queries in your tmp directory?

If it's the server and you have the logs/reports to prove it you could complain to BH Support and see what they will do to make you happy. The fact is that most (not all) complaints about server up time and cpu usage are not Blue Host problems but lie with the user or their isp.

[borderline]

according to SiteUptime, the software checks the server response code from the website/server and if the server response code is "200", "302", "301", "403" or "401", the monitor is considered "up"
I'm not sure for how long the site was down because SiteUptime monitors sites every half hour, today my site was down sometime suring that half hour...
I don't know how to read those cpu errors or slow_mysql_queries
I contacted BH last week during one of the outages.. they said it was the server and they managed to fix it.. but the outages keep coming back..

[WomenFly]

To check for mysql_slow_queries log into your account via cPanel. Click on "File Manager" and you should see a folder/directory named "tmp". You should then see a directory named "mysql_slow_queries". I think it records all database queries that take more than 2 seconds. These are the most common cause of "cpu exceeded errors" which will shut your site down for a minute.

If your site is being shutdown for using too much cpu time there will be another directory with those logs. I don't remember the exact name but it is pretty obvious like ""cpu_error_log". There are multiple threads in this forum regarding cpu usage.

[borderline]

nothing to do with the CPU.. my site is static html

[soEvo]

You should then see a directory named "mysql_slow_queries"
I don't have this folder in my tmp directory, and i do use mysql. Should it definitely be there?

[WomenFly]

I think that the mysql_slow_queries is automatically created when you have a query that takes 2 seconds or longer. Not having one is a good thing.