Anybody else lose box225 this morning?

[glenn6912]

I've been without email since this morning because box225 got pulled for "routine system maintenance." In the meantime, I've seen "fsck" notices and "An Administrator Is Investigating Performance On The Server." messages for the server.

Is it standard for these folks to take a server down for routine maintenance, without any kind of backup? I can understand that server are not infallible, but this was billed as routine. The reply to my trouble ticket basically boiled down to "Sorry about the trouble, but live with it." Right now, I'm thinking I can take my business elsewhere at the end of my paid-up time. :confused:

Glenn

[Pethens]

You don't have to wait, you can get a pro-rated refund if you choose to leave at any time. But having a server go down for routine maintenance occasionally is just a part of hosting and you will see the same thing at other hosts.

[charlesgan]

few hours back i having the mysql connection downtime.
chat with live support. and i was inform, its some work with the server.
and back in 5-10 minutes time.

have to inform them.

[Early Out]

Is it standard for these folks to take a server down for routine maintenance, without any kind of backup?I've never had this happen to the server I'm on, but for $7 a month, you can hardly expect redundant backup systems. :rolleyes:

[tatkins]

I have been told 4 times today it will be back within an hour, still no site. Everything was down at the end of March for 3 days. I sure hope this isn't another. Before I came on to blue host I heard they were down like that in dec.

If this keeps up I'll have to find another host.:mad:

[glenn6912]

few hours back i having the mysql connection downtime.
chat with live support. and i was inform, its some work with the server.
and back in 5-10 minutes time.

have to inform them.

Again, I informed them, and got the snotty "live with it" reply. Actually, it was "All one can do is wait patiently while the server administrators get the server backup." My point was that "routine maintenance" is planned for. Catastrophic failure is a "stuff happens" kind of thing, and is understandable.

As to "what do you expect for $7 a month?" I expect to be informed when my mail is going to go out for an extended time. It's been over 10 hours now, for what they stated was routine system maintenance.

[glenn6912]

Again, I informed them, and got the snotty "live with it" reply. Actually, it was "All one can do is wait patiently while the server administrators get the server backup." My point was that "routine maintenance" is planned for. Catastrophic failure is a "stuff happens" kind of thing, and is understandable.

As to "what do you expect for $7 a month?" I expect to be informed when my mail is going to go out for an extended time. It's been over 10 hours now, for what they stated was routine system maintenance.

****, now they're back to running reiserfsck! Maybe this wasn't a routine system maintenance, or somebody blew the maint down their leg.

[matt_moran]

I just can't believe they would take a web server down for "routine maintenance" in the middle of a weekday. If they were to take a machine down for "routine maintenance", I'd hope they'd schedule it for overnight on a weekend, and that there would be some sort of warning to the owner of the site beforehand. And to be nice to the users, they could have redirected traffic to the site to a "sorry for the inconvenience, we'll be back in a few hours" type of message.

I'm thinking the server crashed hard, and I'm about to learn about the importance of backups the hard way.

Matt Moran

[tatkins]

I understand that problems happen. This morning I was told an administrator saw a problem with corrupt files, they would scan all files and fix it.

I was doing some SEO homework this weekend and saw a reported 850 domains on this server. Not sure that was even accurate, maybe divided by 6?
I had a great month the first month here, only to get 3 down days and dropped by search engines as my site was so new. I didn't lose any files, I got to give them that.

I need a page ranking, and it's impossible to start new sites when they are down longer than 24 hrs, the crawlers will drop you.

if we are down in the morning I will have no choice but to start researching a plan B. It's a lot of work and I sure don't wanna, if I ain't up, I gotta.

[tatkins]

"sorry for the inconvenience, we'll be back in a few hours".
Would be nice since they know the IP and got the DNS.

[tatkins]

Looks like I'm back. I'll give the server a look.:D

[tatkins]

Server load looks great, backup only up to 88%.

[glenn6912]

"sorry for the inconvenience, we'll be back in a few hours".
Would be nice since they know the IP and got the DNS.

Looks like my mail is back now. Off to see whether everything else is back.

[terrakeramik]

Our site is hosted on a dedicated IP (box 113) and has been down yesterday around late-morning ET (server upgrade) and again today around noon (performance issues). Both times the downtime was around 1 hour. Not sure why server upgrades are not done off-hours (nights/weekends) and not sure why there would be performance issues the day after a server upgrade (assuming the patch was properly tested before installation). Not what I would expect on a dedicated IP. Anyone else experience these type of issues?

[hofmax]

To quote from a famous web site
"Cheap doesn´t always mean you pay nothing and get nothing. (http://www.cheap-webhosting.in/)"

I must say I don't agree with the notion that you shouldn't expect much for $7 a month. Bluehost puts itself out there as one of the best affordable web hosts and you should expect no less. If they can't deliver you should consider moving somewhere else.

[terrakeramik]

I must say I don't agree with the notion that you shouldn't expect much for $7 a month.

And if you have a dedicated IP like myself, you actually pay $10 per month (and are supposed to have less server load b/c fewer accounts and therefore theoretically more stable). Still cheap but I don't expect back to back days of 1 hour outage, especially for a server upgrade, during the middle of the day!

[wickedbruins]

MySQL just went down. All my databases are gone. They're going to come back right?

Edit: Nevermind. Back up now. Phew.

[charlesgan]

MySQL just went down. All my databases are gone. They're going to come back right?

Edit: Nevermind. Back up now. Phew.

think i having the same thing about 2 days back. live chat with support they told me system updating. its back after that