box277 down?

[aceofspades1]

Anyone else offline on box277? Here's my chat with support... Please note that I'm getting the silent treatment about the problem. Who does maintenance during regular business hours?!! When I press for a reason, the support guy starts ignoring me!!!! Timestamp is EST.

Cristian [11:26:10 AM]: I'm sorry for any inconvenience, but the server is currently undergoing some file system maintenance. The admins are currently working on this issue and, while it has taken longer than initially expected, they currently estimate about 1 hour before they have it back up.

Dave [11:26:58 AM]: thats what you guys said an hour ago

Cristian [11:28:19 AM]: Unfortunately, with these types of issues its hard to give an exact time - we can estimate a time

Dave [11:28:37 AM]: what is the issue?

[11:36:06 AM]: Can you tell me why our system is down?

[11:44:28 AM]: Anyone there?

[ijump]

i'm also down.

i've spoken with them several times. they were very polite but not helpful.

i first noticed last night around 7:30 est. it (serverstatus.bluehost.com) said rebooting because they were installing a new kernel. now, it appears to be a complete mess. eta 4 hours, eta 1 hour, eta 2 hours.

ironically, i am finally setting up an online store and this has me extremely discouraged. i may have to look for a hoster that provides replication so that there is 100% percent uptime.

[aceofspades1]

Steve- Thanks for the reply. I didn't realize it had been down since last night. I'm pretty confident the maintenance excuse is pure BS.

What I don't understand is why they don't just load a backup onto a new box and get us back online that way?

That has to be easier than making users suffer while they troubleshoot? Am I missing something here?

Dave

[computerjoe]

box 108 is down too.

[aceofspades1]

For how long Joe?

[computerjoe]

Since last night (GMT)