EDIT: Now 16 hours
EDIT2: Now 28 hours
Support advised it will be back up in 2hours, but that was 4 hours ago and now they aren't responding to live chat. I'm currently on hold to support no 10 in the queue.
I know this isn't the place - I've read the sticky.
But I am very concerned. My last host would have pulled a new server off the shelf and built it as a replacement in less than 2 hours. Is this typical?