REAL BlueHost billing hours?

[igniteryan]

I've been trying to contact the billing department but whenever I do it says they're unavailable. The same with support tickets.

They were supposed to open 3 and a half hours ago, where are they?

And does anybody know the REAL hours they're open?

[Early Out]

If they're not open, I'm guessing that they must be having some sort of staff meeting.

Just remember, however, that BH is in the Mountain Time Zone, GMT -7.

[igniteryan]

If they're not open, I'm guessing that they must be having some sort of staff meeting.

Just remember, however, that BH is in the Mountain Time Zone, GMT -7.

Yes, I made sure to convert timezones.

And yet they're STILL closed ....

[Early Out]

Company picnic?

Are you getting this "closed" notice from Live Chat, or on the phone?

[igniteryan]

Live Chat, I have not tried the phone yet ... I'd rather not unless I am forced to.

They must be having some sort of delay because I have had a ticket open since yesterday as well and nobody has viewed it yet.

[Early Out]

Well, the ticket system is always a little slow, especially on weekends, and especially when it comes to the billing department, which isn't open at all on weekends.

[igniteryan]

Alright, thanks.

By chance, is there an option in the account CP that will reactivate my hosting that I had canceled?

[Early Out]

Not that I've ever seen - that really is something for the sales/billing departments.

[igniteryan]

Not that I've ever seen - that really is something for the sales/billing departments.

Thanks once again. Wanted to make sure, because I was told a few days ago to just make a new account and transfer my domain over but I couldn't do that, so it got me confused a little.

[charlesgan]

billing is hard to reach.. had some bad experience too.
usually have to wait for them to reply.. and sometime they didn't.