Stats-gathering change?

[mpollack]

Hi all,

Is there some change in the way visitors are counted with Awstats? I've had a sudden, sharp drop in my "number of visits" stat for my Wordpress blog, after a very stable average for a long time.

Has anyone else had the same issue?

Thanks, Malcolm

[Early Out]

I'm seeing lower counts for the beginning of July, but my Google Analytics for the same part of my site are showing the same trend, so maybe it's just a "summer vacation" effect.

[redsox9]

I noticed that my stats were cut by nearly 75% yesterday through Awstats but my Google Analytics said otherwise. Maybe it was a blip in the system?

My stats seems more true to form today.

[1darkangel]

I am inclined to think there is a problem going on. The last few days I have seen a hideously sharp drop in my stats. I have never seen traffic this low since I started up. Yesterday it was a sharp drop but today it says only 6 people have been there. The problem is that I have had more people then that on my forum today so I know for a fact that it is not right.

weblizer (sp?) has many more visits to the site then that in what it logged for only part of the day. I hit the update button on Awstats before I looked at numbers so it should have been current but it's still not.

[redsox9]

My statistics for Friday (07/11) and Saturday (07/12) were zero. Something must have happened but hopefully it has been corrected. At least Google Analytics still shows that there was activity.

[mpollack]

Yes, my stats are obviously out of whack, and I had zero visits listed for the weekend (I would usually have at least 300/day). How can we find out what's going on?

[Early Out]

Try asking BH. We're just other users, so no one here knows what's going on.

You might want to use Google Analytics instead of relying on awstats, in any case.

[upirons]

This was the response we got for this problem:

Unfortunately if there is a load on the servers at the time the stats try to run could be the issue why there are some days showing 0. What I would suggest is log into the cpanel and click on raw access log and then mark the first option to make a copy of the stats to your home directory then you can download and view them on your computer.

[snowbird]

This was the response we got for this problem:

Unfortunately if there is a load on the servers at the time the stats try to run could be the issue why there are some days showing 0. What I would suggest is log into the cpanel and click on raw access log and then mark the first option to make a copy of the stats to your home directory then you can download and view them on your computer.

Unfortunately I got a different response. BH does not seem to think it is a problem on their end. I received responses of how to manually update (on click) Awstats which I already knew. Then their next response was that Awstats does not count everything then they gave me a Google link to Awstats vs Webalizer.

I have Google Analytics on my site, and Awstats always counted more visitors then Google. Now Awstats is less then half the Google Analytics stats. How else can I ask them to look into this problem?

[upirons]

Update: Well this "solution" given by them didn't help at all. Still having the same issue and the raw logs don't even download. God forbid they actually fix the issue. I understand growing pains but random outages coupled with this stat issue make me wonder why I should even stay.