How to get HELP from Tech???

[JustBrits]

Anybody got an idea of HOW to 'rattle' Tech withOUT having to telephone (and open myself to HOURS on phone)??

I have THREE (3) Tickets OPEN (1 WELL over 24 hours) and
am getting ZERO 'help' !!!

WTF??

To big for their britiches??

TIA

Ed (PRAYING but knowing better, that Matt reads this)

[Early Out]

Live Chat. Big blue button on the main bluehost.com page.

Please read before posting. If you had, you wouldn't have embarrassed yourself like this. I especially like the use of all the frownies.

[JustBrits]

If you had, you wouldn't have embarrassed yourself like this.

I did 'try' the 'big blue button'. AFTER TEN (10) minutes, gave up as I have things to do that pay ME!!!

And since FIRST 'ticket' was opened at 1:06PM FRIDAY..., STILL

2nd 'ticket' @ 10:03AM today = NADA!
3rd 'ticket' @ 2:06PM today = NADA!!!

Gimme a break!! Worst is that I think I have been 'here' FIVE (5) years.

And now I am REALLY

Ed

[areidmtm]

Tickets usually take several days to replay. They have a HUGE backlog because people don't get a response immediately, so what do they do, then create another one and another one and so on. So now, one people with the same questions has several tickets open. Now their already huge backlog is even bigger so it will take tech support that much longer.

Best thing is to be patience with live chat and keep trying, you'll get in. If you absolutely need immediate help, then you you will have to call. Sometimes you have to do what it takes right?

Also, this is a user to user forum, as Early Out said, Read this:
http://www.bluehostforum.com/showthread.php?t=1197

No one from bluehost reads these forums so you wont get any help from there here.

[Kon]

If you had, you wouldn't have embarrassed yourself like this.

I did 'try' the 'big blue button'. AFTER TEN (10) minutes, gave up as I have things to do that pay ME!!!

And since FIRST 'ticket' was opened at 1:06PM FRIDAY..., STILL

2nd 'ticket' @ 10:03AM today = NADA!
3rd 'ticket' @ 2:06PM today = NADA!!!

Gimme a break!! Worst is that I think I have been 'here' FIVE (5) years.

And now I am REALLY

Ed

I use live chat ALL the time.. Generally at night (MST) and i always get right through.. always LESS then 3 minutes...

Not sure what the issue is..
but like areidmtm if you keep creating tickets all your doing is hurting your self... But hey!

[felgall]

If you had, you wouldn't have embarrassed yourself like this.

I did 'try' the 'big blue button'. AFTER TEN (10) minutes, gave up as I have things to do that pay ME!!!

And since FIRST 'ticket' was opened at 1:06PM FRIDAY..., STILL

2nd 'ticket' @ 10:03AM today = NADA!
3rd 'ticket' @ 2:06PM today = NADA!!!

Gimme a break!! Worst is that I think I have been 'here' FIVE (5) years.

And now I am REALLY

Ed

Adding more tickets just slows down the ability of the support team to process them. They have to waste time on all the duplicate tickets that others have entered before getting to your first one.