About domain problem

[mr-mann]

Hello there

for you understand about my problem, i did buy a bluehost plan service on end of the day 28 dec 2008, in 30 of december 2008 i asked to bluehost if is possible i change my domain name becouse i made a mistake with the letters when i did buy it;

then i asked to blue host support if can i change my domain for free, they told me i will can change to new one for free, compleet without pay another fee. then the support asked me to verify my account, then my account was ok in verify.

in 30 th december a bluehost support staff told me that is possible do this domain change for free in next 5 days after i did buy the plan, and latter another bluehost staff told me that is possible i change my domain only for 3 days after i buy the host plan.

in 31 th december i got a email from bluehost telling to me verify my account by phone, but that time bluehost verify accounts office was closed, and also was closed on 01 januray, on 02 january i contacted again and bluehost told me that all is ok and they had changed my domain as i asked. but realy i not have got it changed.

then was bigining of a stress days;
my domain continues the same with wrong letters as before.


then i contacted bluehost again, and bluehost told me that;
that i have to pay 10 usa of fee,
i dont want pay now any fee becouse they promissed do it domain change for free, and if it did take more then 3 days or 5 days was not my falte. i hope your company can change my domain and do what promissed to me on 30 december.




some of emails i received from bluehost

If you want to change your Main or Primary domain on your account, we can certainly do so. Your username and password will remain the same and the public_html/ directory will remain intact. Regardless, we strongly recommend you make your own backup of your hosting account of any important files just in case.


To verify, please provide us with an email or fax of the account holder's government-issued photo identification (such as a drivers license or a passport). Please include your main domain name along with your ID. BrookeBluehost.comAccount Verification Departmentsupport-verification@bluehost.com(888) 401-HOST (4678) Option 4Verification Department Hours: Monday - Saturday 8AM-9PM MST


Thank you for verifying your account with BlueHost.Com. You now have full access to your hosting account and related promotions and services.


Because the request for the rename was made after the 3 day period we have to release the domain, we will need to register the domain for the $10 charge. Please confirm you would like to proceed with the change and we will process the rename for you. If you have any further questions, feel free to contact us.

[Early Out]

This is a user-to-user forum, not a BH support site. No one here can do anything about the problem you're having. But generally, once you've registered a domain, you can't change it without paying to register the new domain. Pay the $10, and get on with your life.

[felgall]

The fee for registering a different domain would be totally outside of BlueHost's control because they are required to follow the same rules on registering a domain as everyone else is and once you have registered the name that is it - you can't change it, you can only register another domain. You can't assume any grace time at all for changing it if you make a mistake so it is your responsibility to get it right in the first place. That BlueHost has a grace period in which it can be corrected at all means that they are going above and beyond what is required. That your grace period corresponded to a period in which their staff were away and not able to complete the request within the grace period is due to your timing on when you decided to register in the first place.