I've been waiting well over 2 hours for a problem to be fixed this evening, yet it's highly unlikely to happen tonight.
As some of you know, Bluehost cannot currently accept any new add-on domains. This has been frustrating for my colleague, who wanted his domain pointing at my hosted space. Bluehost's NS0. server is timing out, and it affects all customers.
At least four transatlantic phone calls have been made in chasing up this problem, yet all I am told is that it could take 20 minutes... or 2 hours... or... anything! It's almost different every time I call.
Yet, I wouldn't have to do this if the server status page would actually detail this issue instead of pretending everything is fine. As a paying customer, I do NOT like being lied to.
One member of Bluehost staff told me to keep on trying to add the domain. Yeah, a great way to spend the evening, sat in front of a browser window that's remaining static for 10 minutes before timing out!
I've told my colleague to just point his domain back at his old nameservers for the time being. I was optimistic about Bluehost getting this fixed in under an hour, like they usually do when downtime occurs. It seems I have been completely naive in expecting this.
It's a shame. I have been an enthusiastic supporter of Bluehost, I've always praised them on my website forums and recommended them to others. I used to be with another American webhoster, who were very good in the early 00s, but gradually declined in their customer service and gave out intolerable downtime periods. That's why I switched to Bluehost. Please don't tell me I'm going through deja vu here.
We are going to try again tomorrow evening. As I don't expect Bluehost to address my simple request of updating customers on the NS0 time-out issues in their server status, it looks like I am going to have to spend more money and time on a transatlantic phone call to see if they've got the problem fixed or not! I do not want another evening like this, I really feel it could have been avoided.
It's also very telling that support staff take ages to respond to LiveChat requests, driving me to try the sales department to see if anyone is 'alive' at Bluehost. Unsurprisingly, the sales staff are available quickly on LiveChat, very eager to advertise the Bluehost service - one that I am sadly now disappointed with.