"Sender" shows box address

[myplaces]

I have link catalog on my website. When someone ad link, he gets mail where sender is mydomain@box457.bluehost.com
What i need to do to change sender - myname@mydomain.com?

[felgall]

I have link catalog on my website. When someone ad link, he gets mail where sender is mydomain@box457.bluehost.com
What i need to do to change sender - myname@mydomain.com?

Create the myname@mydomain.com email account so that the sender address exists.

[thomasw98]

Create the myname@mydomain.com email account so that the sender address exists.

I have the same problem. Doing what you said does not make any difference. There are several other threads that also mention this same issue and also have the same advice and also the end result is no improvement.

Is there any OTHER ideas how to solve this?

For me, it is even worse, since I need the sender address to be sender@mysubdomain.com whereas what I am getting now is mainloginname@box194.bluehost.com. My users are really confused when they see this mainloginname (a shortened version of my main domain name) since it has nothing to do with my subdomain. The box194.bluehost.com also really confuses them.

[felgall]

I have never had any problem with sending email from any email address that either exists as an account, has a redirect set up to an account, or is on a domain not hosted on BlueHost.

The only thing I can think of as to why others have problems with it is if they don't have the account or redirect set up correctly and the only people who can check that for you are BlueHost support.

[thomasw98]

A few minutes ago, I installed a plugin called wp-mail-smtp in wordpress and it seems to have partially solved the problem. So now the sender address shows as whatever I want it to be. But message headers are still filled with mainloginname@box194.bluehost.com references. If any recipient of this email looks into the headers, they will see this stuff, whereas I would prefer they not know anything about bluehost or my mainloginname.

Anyways, a partial solution is better than nothing i guess.

For the record, from my research, this seems to definitely be a bluehost specific problem. The wordpress forums are filled with posts about this same problem (always related to wordpress on bluehost) but nobody over there has a full solution either. I wish bluehost would address the issue instead of telling everybody to contact wordpress. This problem exists only on bluehost servers, so obviously it is not a wordpress problem.

[thomasw98]

I use wp with bluehost but I don't have this problem, so maybe there's a particular setup you are doing wrong, I've been using it since wp 2.3

Yeah, I think you are right. My particular case is that my current focus website is a subdomain under bluehost, but the email headers are showing info about the main domain login name plus the bluehost box garbage. i think it may be happening because of the subdomain issue. I never had this problem in the past either and I have used Wordpress for many years also.

[felgall]

There is no difference between a somain and a sub-domain so the problem must be elsewhere.

[thomasw98]

Are you sure that once you made the email it is on the subdomain? Not the main domain? Just checking

Yeah, that's what I did.

Wordpress is installed on subdomain.com
My wordpress admin email is fake@subdomain.com
My wordpress admin name is Fake

The subdomain is subdomain.com
The subdomain has as email account setup for fake@subdomain.com

The main domain is maindomain.com
The main domain login is maindoma

When wordpress sends out email to customers (such as for new user signups, etc), the "sent from" name is "Fake", so that's ok. But if the email recipient looks in the message headers, he will see the message is from "maindoma@box194.bluehost.com" with "Return to" shown as "fake@subdomain.com".

This is bad because "maindoma" gives a hint to the maindomain name. And of course, this maindomain has nothing to do with the subdomain. Completely different topic and users. Also showing "bluehost.com" is not my preference either. Love "the blue" and have used them for 5+ years, but I don't think I need to show this relationship to my users in my message headers.

When wordpress sends out email to admin, it is even worse. The "sent from" is "maindoma@box194.bluehost.com". Message headers also filled with the same "maindoma@box194.bluehost.com" references.

Actually, I don't really care about these emails to admin (since that is me). But it is a little annoying still. I fixed this problem by using a plugin (see earlier post), but the message headers for both user emails and admin emails still show "maindoma@box194.bluehost.com".

[agathoune]

I'm getting the same issue. That's at least 3 of us now (and more on other wordpress forums who use bluehost). When Wordpress sends out emails like password resets, comments notifications, etc. it resolves my email address XX@domain.com into domain@box464.bluehost.com

This seems like some sort of registered domain name/local domain name resolution issue. Basically, for admin generated emails the bluehost server seems to restamp them with the local bluehost domain.

Here are 2 other topic posts on wordpress.org of bluehost users with this issue:

http://wordpress.org/support/topic/238357

http://wordpress.org/support/topic/235626

Anyone looking into this or is it just being swept under the rug as a "wordpress" issue?

[felgall]

As long as the sending email addresses are real email accounts or areforwarders to a real email account then that email address will be used. If you try to send from an email address that doesn't exist then one that does exist will be substituted.

This isn't a BlueHost problem and it isn't a WordPress problem. It is a setup problem where you didn't create all the email accounts you are trying to use.