Power problems every day?

[seppalas]

Gotta say I'm mystified by the people who don't think Bluehost servers go down versus those who think it happens all the time.

My own experience -- signed on two weeks ago, with a big complex website to migrate from a host that has had big server outage problems and corrupted or absent backups, repeatedly (dotCanada). Things were okay on Bluehost for about a week.

Then -- every day around 5 or 5:30 p.m. Pacific time (I'm in the Yukon Territory in Canada), that'd be 6 or 6:30 in Utah, sudden gross slowdown or total loss of connectivity. I've been editing the site steadily in cPanel X so it's fairly obvious when it hits -- all of a sudden I hit the save button on an editit page and nothing happens!

Just did a ping thru network-tools.com and got 50-52 ms for the IP (box 140) -- but still can't bring up my site or cPanel.

When I queried the problem through the help center several days ago, I was told it was due to a local power outage (that evening I was unable to connect for between one and two hours). From the funny timing above, I could almost believe that -- right at the hour when the locals get home from work and turn on their air conditioners, electric stoves, etc.

But don't big hosting companies like this one have diesel generators backing up their show? I mean, if every day at suppertime your servers start going down you won't stay in business too long, surely.

What bothers me is the ambiguity. If I know what's going on, and its being fixed, I can live with it -- unless it happens repeatedly as in the case of dotCanada. But I'm not sure what the real story is here . . .

[PhreakPhy]

Well, look at this thread http://www.bluehostforum.com/showthread.php?t=1530
I am still waiting for a response from Matt.

[arctangent]

Just wanted to echo your statement about dotCanada; I had a couple of sites with Affordablehost, who were bought out by Light Speed Technologies, who also run dotCanada. Worst "support" possible, crappy uptime, slow overcrowded servers. Mind-bogglingly, monumentally bad.

Bluehost is far , far better than dotCanada. Not perfect, though.

[grant]

Well, look at this thread http://www.bluehostforum.com/showthread.php?t=1530
I am still waiting for a response from Matt.

Why should he respond to the never ending flamefests? Seriously, it just looks like you're wanting to tear him down, period. What's the point? You're upset, we all know your upset. Find a better outlet for your anger. Trust me, it will help... Maybe...

[PhreakPhy]

You are correct in assessing that I am upset. I am amazed with your ability to extrapolate that information from the little information that I posted in the above said thread. Not! Of course I am upset and I have every right to be. My dismay is not caused by the downtime. I am upset because I was lied to. I didn’t lose any money because my site was unavailable for a few hours, but I did lose all respect for this hosting company.

If they lied about the backup generators, who knows what else has been lied about. What if they really just have an OC-3 instead of an OC-48 as advertised and that is the reason behind a perceived slowness? Then would you be upset? What if your server is not a quad processor machine but a single and that is the reason you keep exceeding CPU usage? How big of a lie should it take for customers to care? I don’t care how small the lie is, if I agree to pay a certain amount per month for a service I expect all features that have been agreed upon. So if you don’t care that you have been lied to then so be it, but don’t go criticizing me for having ethics.

-Phreak

[grant]

You are correct in assessing that I am upset. I am amazed with your ability to extrapolate that information from the little information that I posted in the above said thread. Not! Of course I am upset and I have every right to be. My dismay is not caused by the downtime. I am upset because I was lied to. I didn’t lose any money because my site was unavailable for a few hours, but I did lose all respect for this hosting company.

If they lied about the backup generators, who knows what else has been lied about. What if they really just have an OC-3 instead of an OC-48 as advertised and that is the reason behind a perceived slowness? Then would you be upset? What if your server is not a quad processor machine but a single and that is the reason you keep exceeding CPU usage? How big of a lie should it take for customers to care? I don’t care how small the lie is, if I agree to pay a certain amount per month for a service I expect all features that have been agreed upon. So if you don’t care that you have been lied to then so be it, but don’t go criticizing me for having ethics.

-Phreak

okay... <backs out of thread slowly>

[Oatmuffin]

ethics or no ethics, you gotta read carefully:

"Diesel Generator Backup Power"

this is all they have listed on their site features. they did provide this service. it no where states that this will in fact apply to all servers (since the generator failed on a few of the servers). if you are mad at Bluehost because you mistook the advertisement, then you must be mad at every company that advertises.

oh sweet a razr phone for $30? wait, i have to sign a contract to get that for 2 years?

take them to court, you will lose. if you want to make a point cancel the account. this is achieving nothing.

You are correct in assessing that I am upset. I am amazed with your ability to extrapolate that information from the little information that I posted in the above said thread. Not! Of course I am upset and I have every right to be. My dismay is not caused by the downtime. I am upset because I was lied to. I didn’t lose any money because my site was unavailable for a few hours, but I did lose all respect for this hosting company.

If they lied about the backup generators, who knows what else has been lied about. What if they really just have an OC-3 instead of an OC-48 as advertised and that is the reason behind a perceived slowness? Then would you be upset? What if your server is not a quad processor machine but a single and that is the reason you keep exceeding CPU usage? How big of a lie should it take for customers to care? I don’t care how small the lie is, if I agree to pay a certain amount per month for a service I expect all features that have been agreed upon. So if you don’t care that you have been lied to then so be it, but don’t go criticizing me for having ethics.

-Phreak

[Early Out]

ethics or no ethics, you gotta read carefully:

"Diesel Generator Backup Power"

this is all they have listed on their site features. they did provide this service. it no where states that this will in fact apply to all servers (since the generator failed on a few of the servers).

In fact, it doesn't say that the servers have diesel generator backup power at all. So, would it be OK if you discovered that the diesel generator backup power was there only for the CEO's hot tub? Any reasonable person reading that statement would assume that it meant that the servers were immune to power outages. Any other assumption would be unreasonable.

Companies get away with false advertising because we let them.

[Morph]

Yes that is true, loop holes in the wording that leave ways for the company to get out of.

But in the end, it's the company that will loose the most, not the customer. A customer can always find another host ( or whatever the service is ) but the company will loose the customer forever. I have changed many hosts, presently I am with bluehost but it will take me only 2 days to change host again if I am not pleased by the quality of the service. But each customer that is lost will never come back to the same company. If the service starts to deteriorate it is very easy to go out of business - less quality = less customers = less profit = less quality equipment = more loss of customers etc..... it is a chain reaction that only needs one issue, like the present donwtime problem, to start the way to the end of the company.

I hope that in this case ( bluehost ) realises the importance of credibility. If they want to stay popular they must respect us.

[kb2seo]

Well Dudes and Dudettes,

I spoke to one of the Management and was assured that the situation is being fixed as we speak. We were affected here in Georgia too. they are in process of making a few moves, and some of the equipment was caught between and betwix. i worked for a local utility and ISP for a long while. you can't just yank it and PLOP! over night. It goes in stages, Make sure the carton will hold the eggs then move on.

Was this site for organ donation? Was little Suzie waitng for her Kidney? Was she logging in for it and she's now a gonner? If it's anything less than that, it's just the chance you take in business/Website running/ Whatever. It's a computer. Go for a bike ride, go fishing, Hold your significant other's hand- but don't stress! it's just a website- it's not real. It's like Bugs Bunny. fun to see, but in the grand scheme of things, it's not really there. It's an excuse not to be in reality.