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Thread: Cancelling Bluehost

  1. #1
    Join Date
    Feb 2009
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    Default Cancelling Bluehost

    Hi, has anyone here tried cancelling for refund? How long does it take for them to reply? No one is replying me and the days are ticking away...:(

  2. #2
    Early Out's Avatar
    Early Out is offline Former Moderator, Still Respected
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    Call them on the phone, or use Live Chat (during normal business hours).

  3. #3
    Join Date
    Feb 2009
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    Default

    I've tried different time of the day...seems like only 'sales' and 'support' are always on.

  4. #4
    Early Out's Avatar
    Early Out is offline Former Moderator, Still Respected
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    "Sales" is what you want.

  5. #5
    Join Date
    Feb 2007
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    3

    Default Cancelling Bluehost

    I'm also canceling Bluehost because they took my sites offline because I had stored backups of my websites and databases. I'm not sure what unlimited means to them but there is some limit. I'd also like a refund.

  6. #6
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    Apr 2008
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    Quote Originally Posted by ajsloan View Post
    I'm also canceling Bluehost because they took my sites offline because I had stored backups of my websites and databases. I'm not sure what unlimited means to them but there is some limit. I'd also like a refund.
    Storing backups violates the Bluehost's Terms of Service. "Unlimited" refers to unlimited website file storage, not unlimited general storage.

    See item 7 at http://www.bluehost.com/cgi/info/terms.html

    Any backups that you do should be downloaded and stored somewhere other than on the server. After all, backups are done to prevent data loss if the server fails. What sense does it make to store the backup on the server that you're protecting yourself from failing?

  7. #7
    Join Date
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    Quote Originally Posted by ajsloan View Post
    I'm also canceling Bluehost because they took my sites offline because I had stored backups of my websites and databases. I'm not sure what unlimited means to them but there is some limit. I'd also like a refund.
    Just remember that this is a user-to-user forum - you need to contact BH directly.
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