how to fix this problem causing cpu exceeded error?

[va3onak]

Hi,

Now I'm looking at our last cpu_exceeded_logs file and there is long list point to "/ramdisk/bin/fcgiphp5" which I don't know much about it or don't know how to deal with that. would you please tell what exactly it means and what should I do to avoid it?

Example of my last cpu_exceeded_logs file:

CPU Exceeded Log For Wed Jul  1 13:36:52 2009

  Wed Jul  1 13:36:52 2009: used  0.77 seconds of cpu time for /ramdisk/bin/fcgiphp5 - *****
  Wed Jul  1 13:36:52 2009: used  0.82 seconds of cpu time for /ramdisk/bin/fcgiphp5 - *****
  Wed Jul  1 13:36:52 2009: used  0.92 seconds of cpu time for /ramdisk/bin/fcgiphp5 - *****

Thanks in advance.

[JamesYap]

I think you have 'FastCGI' installed. FastCGI might not be for everyone. Try to disable it and use the normal PHP executer and see if that fix it.

[va3onak]

Thank JamesYap for your reply. I changed that but the problem still exists .

how can I find the exact cause of problem while the error log is too meaningless for me?

[Early Out]

But if you're still getting CPU quotas exceeded with FastCGI disabled, you should be getting different error messages, hopefully ones that give you a better idea of what's happening. The error messages you've posted occur only if you're using FastCGI.

[va3onak]

Here is the screenshot of my PHP settings:



and here is the new error lines:

Mon Jul 6 00:34:50 2009: used 0.77 seconds of cpu time for /ramdisk/bin/php5
Mon Jul 6 00:34:50 2009: used 0.50 seconds of cpu time for /ramdisk/bin/php5
Mon Jul 6 00:34:50 2009: used 0.80 seconds of cpu time for /ramdisk/bin/php5

According to This guide i switched to FastCGI but it seems there is no difference for me!

!!!??

[Early Out]

Well, at least that tells you that FastCGI isn't the problem - the error messages are different, though no more helpful.

So on to the next question. What are you running when you get these errors? What scripts are you using? You're not giving us much to go on, here.

Here's the knowledgebase article about CPU quota errors.

At the end of that article, there's supposed to be a link to a form you can submit to BH to see if their techs can track down what's causing the problem, but they've changed the knowledgebase structure, so the link is broken. I'd use Live Chat to contact the support folks - maybe they can at least give you a working link to the form.