Problems With Outages??? READ THIS!!!!

[Sean-Wang]

Our site is still down!!!

box 126

temporarily ? how long?

[areidmtm]

If you are having problems with outages and your site being down, PLEASE call or email support. This is a user to user forum. There is nothing we users can do here, so please don’t post that your box number is down. The admins know about it and are working as fast as possible to remedy the situation.

I do very much understand your frustration and why you are mad about posts getting deleted. But please try to also understand it from my stand point. I see almost 20 thread a day about outages, and I agree these outages are not good at all and should be, AND will be, AND are being fixed. We cannot have 20 thread of the same exact thing. Let’s try and put all those posts HERE in one thread. And instead of deleted those posts, I will move them over to this thread to keep them all together.

If you need immediate help or have questions on when it will be back up, email or call support directly.

Thanks for your patience and support!

BUT, if you must post that your box is down, PLEASE PLEASE do it right here in this thread! I assure you that the admins WILL see it here!

[flavio]

Matt Heaton, the owner of Bluehost, sent an email to all users on that server explaining the situation and what is currently being done.

Check your email that you put as the contact on the account. The files are currently being brought back up and they are working to get this back up as quickly as possible.

If you contact support, don't be surprised to still get the "we are still expecting a couple of hours" response. When checks have to run or when restores have to run on a server that hold Terabytes of data, these items don't simply take 10-15 minutes. On a regular computer if you experience a crash and Windows has to check the hard drive you can expect 15-20 minutes for it to do so. However, if the hard drive is many, many times larges than the normal hard drive, you can also expect to multiply the time required for that check to run and for the data to be restored or made available again.

[flavio]

The server is now back up. The Bluehost administrators are reviewing to make sure that everything is correct on the server, but as of now the server are back up.

[vegasgwm]

personally i don't see the point of keep putting posts about "my box is down". Because there's nothing other users can do about it, it just sounds like bitchn to me. If i can't see my site, the first thing i do is call or send BH a ticket, if they say problems with box xx, then i know.

[areidmtm]

personally i don't see the point of keep putting posts about "my box is down". Because there's nothing other users can do about it, it just sounds like bitchn to me. If i can't see my site, the first thing i do is call or send BH a ticket, if they say problems with box xx, then i know.

I agree, but there are some users that want to still have those posts. And I cannot make everyone happy, but this seems to be the best way people can lets it out.

[promoti]

As the majority of us use the same dead box for our email, its kind of imperative that a host provides information like a post in a forum so all can see.

Yes it was great that an email was sent and email now comes thru the server is back working, but for the last 24 hrs you could have saved a lot of heartache by putting the same email as a post here on the forums for all to see!

Not bitchn just asking for info which I think is fair and just. Maybe the moderators can suggest to Bluehost this get done in the future?

[areidmtm]

Not bitchn just asking for info which I think is fair and just. Maybe the moderators can suggest to Bluehost this get done in the future?

Agreed. I think that it is fair as well, but I also do understand that they were pretty busy trying to get things back up and running.

[buckidref]

personally i don't see the point of keep putting posts about "my box is down". Because there's nothing other users can do about it, it just sounds like bitchn to me. If i can't see my site, the first thing i do is call or send BH a ticket, if they say problems with box xx, then i know.

Obviously, you didn't just experience your box being down for 30+ hours. The "point" changes when this happens to you. After calling support 2-3 times with no resolution or answer to the problem, this forum is the only place to go to find out what is going on.

[page1ink.]

the problem is that "finding out what's going on" is not the same as "pointless moaning." that's why the posts have been deleted. Areidmtm is one of, what is it, four? five? moderators? everyone is down this guy's throat for doing what he feels is his job as a VOLUNTEER. this isn't AOL tech support, everybody here understands your problem whether you want to beleive that or not. we have all had frustrations with our websites being down at Bluehost or otherwise, and most people understand that twenty topics about the same thing is useless, annoying, a waste of space, etc.

now I'm not saying that 24 or 30 or whatever it was (I'm on box 42, I haven't had any troubles) is acceptable. if it were box 42 I would probably be very angy as well. but the thing is, guys, is that nobody in this forum can do anything to help you. ever go out with a group of three year olds? one starts crying because he can't get his way, and that makes the others start crying. now here you are, standing in the middle of four wailing children looking around with absolutely no hope of ever living through it. now take that analogy and apply it to this situation. suddenly, putting yourself in the mod's shoes really sucks!

the way I see it, there are a couple of routes to take to fix this forum issue:

step 1- I think Matt needs to address the situation personally. apparently he's done this through email, but like I said, I'm not on the affected box so I didn't get one.
step 2: ???????
step 3: everyone is happy!

step 1: make a category called "Server Questions" so that we can all put our server questions up inside of it. alternatively, make a thread (a la this one) for server questions. sticky it.
step 2: fix the servers
step 3: help Areid with his job! sure, rando and alligosh come around once in a while, but Areid has a lot of work modding this entire forum.

step 1: don't allow any server questions at all
step 2: put up some kind of page showing downtime of the different boxes and admin comments about said downtime (or lack thereof)
step 3: delete any server questions

again, to the point: nobody in this forum can do anything to help you. this is why the threads/posts were deleted. the only negative thing I have to offer about this is that yes, it does imply some sort of anti-criticism. I've mentioned to Areid that there should probably be an addition to the rules saying "No posts about server issues (except in X thread)!" and that would dispel some of that 'secrecy.' on the other hand, though, you have to realise that, while this forum is for you, it is not your forum. Bluehost can do whatever they want about the posts in here and you can complain 'til the pigs grow wings.

that's my eight cents.