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Thread: Why I can't login in the control panel

  1. #1
    Join Date
    Feb 2006
    Posts
    3

    Angry Why I can't login in the control panel

    My username is gotoo.org,when I enter my username and password and try to login,it says:No such domain or username.I place this order on 2006-2-19(GMT +8),and I find the charge information on the website of my credit card,Bluehost charged me on 2006-2-21(GMT+8).I did nothing expect logining these days.Why can't I login now?

    Do you charged me and then close my website?
    Last edited by gotoo; 02-22-2006 at 01:51 AM.

  2. #2
    Join Date
    Feb 2006
    Posts
    3

    Default

    I have received an email just now.Almost resolved.

    It seems nobady supports me,now the time is 05:09 AM(GMT -7).


    sign up again.

    [Merged to prevent spam]
    Last edited by BrandonK; 02-22-2006 at 06:33 AM.

  3. #3
    Join Date
    Feb 2006
    Location
    Metro DC, United States
    Posts
    100

    Default

    Whoa, I have no idea why you can't get to your account yet, but if you sign up again after already having been charged, you will most likely get charged again.

    Did you ever receive a confirmation phonecall from bluehost?
    Eric
    ----
    "If you want to know what a man's like, take a good look at how he treats his inferiors, not his equals."
    ~Sirius Black, Harry Potter and the Goblet of Fire

  4. #4
    Join Date
    Feb 2006
    Posts
    3

    Default

    Quote Originally Posted by macgyver2
    Whoa, I have no idea why you can't get to your account yet, but if you sign up again after already having been charged, you will most likely get charged again.

    Did you ever receive a confirmation phonecall from bluehost?
    Yes,I called the customer service,he tell me that my order was Declined(maybe this word),I don't quite understand what he meant because of my poor english.
    He told me to sent an email includes my information to him.
    Last edited by gotoo; 02-22-2006 at 06:47 AM.

  5. #5
    Join Date
    Feb 2006
    Location
    Southeast Georgia
    Posts
    95

    Default

    E-Mail Support@BlueHost.com and ask them specifically what you need to do.

    Unfortunately since I don't officially work for BlueHost, I'm not able to assist you with account problems unless they're minor.
    BrandonK
    Glynn County LAN Technician
    I'm currently looking for PHP developers!
    E-Mail Support | BlueHost CEO Blog| BlueHost Help Center

  6. #6
    Dave Guest

    Default

    Quote Originally Posted by gotoo
    Yes,I called the customer service,he tell me that my order was Declined(maybe this word),I don't quite understand what he meant because of my poor english.
    He told me to sent an email includes my information to him.
    Gotoo, your account was declined means it was not accepted. Perhaps your credit card was declined?

    I would do like Brandon has said but I would call them. Call (888) 401-4678. tell them your account username, and ask them exacly what you need to do to approve the account. You may need to give them a valid credit card number again.

  7. #7
    Join Date
    Feb 2006
    Location
    Metro DC, United States
    Posts
    100

    Default

    Quote Originally Posted by Dave
    I would do like Brandon has said but I would call them. Call (888) 401-4678.
    If you choose to call from outside the United States, the number is 1-801-765-9400.
    Eric
    ----
    "If you want to know what a man's like, take a good look at how he treats his inferiors, not his equals."
    ~Sirius Black, Harry Potter and the Goblet of Fire

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