Thniking of Signing up

[ddpmacho]

I just found out about bluehost and am thinking of signing up. The main purpose of my web site would be a photo gallery for friends and family. I will be using Gallery 2 and would like to know if anyone else is using it on bluehost and if so how is it working, any problems, issues etc. Also what is the PHP memory limit set to?

Thanks
Kenny

[Peterpp]

Originally Posted by ddpmacho

I just found out about bluehost and am thinking of signing up. The main purpose of my web site would be a photo gallery for friends and family. I will be using Gallery 2 and would like to know if anyone else is using it on bluehost and if so how is it working, any problems, issues etc. Also what is the PHP memory limit set to?

Thanks
Kenny

Since nobody answered your post, here is my feedback. My site gets the annoying CPU quota every single day frequently and it is getting on my nerves. I think there are better hosting companies out there.

[rando]

Originally Posted by Peterpp

Since nobody answered your post, here is my feedback. My site gets the annoying CPU quota every single day frequently and it is getting on my nerves. I think there are better hosting companies out there.

This happens for 1-2 people per server on average, usually sites with poorly-written code. It's not something that happens to everyone, just people who use really intensive software. Under the current rules, you have to use up an entire CPU's worth of system resources for over 30 seconds to get banned. This is quite a lot of CPU time, and using that much cpu time slows down the websites of the other customers on your machine. Edit: Actually, we just increased the limit last week; you're now allowed to use twice as much as I said. This means you have to be responsible for more than 2.00 cpu load over a 30-second period with only your web code before we put the temporary ban on your account. That is very very lenient.

Have you looked in your ~/tmp/cpu_exceeded_logs/ directory to find out which scripts you're running that are causing you to go over limit?

[rando]

Originally Posted by ddpmacho

I just found out about bluehost and am thinking of signing up. The main purpose of my web site would be a photo gallery for friends and family. I will be using Gallery 2 and would like to know if anyone else is using it on bluehost and if so how is it working, any problems, issues etc. Also what is the PHP memory limit set to?

Thanks
Kenny

To answer the original question of the thread, make sure that you don't have gallery2 set to re-generate all thumbnails when you upload them. It has a setting which allows the thumbnails to be generated when they need to be viewed instead, which is much easier on the server.

Apart from that, bluehost can handle everything you need it for.

[Peterpp]

Originally Posted by rando

This happens for 1-2 people per server on average, usually sites with poorly-written code. It's not something that happens to everyone, just people who use really intensive software. Under the current rules, you have to use up an entire CPU's worth of system resources for over 30 seconds to get banned. This is quite a lot of CPU time, and using that much cpu time slows down the websites of the other customers on your machine. Edit: Actually, we just increased the limit last week; you're now allowed to use twice as much as I said. This means you have to be responsible for more than 2.00 cpu load over a 30-second period with only your web code before we put the temporary ban on your account. That is very very lenient.

Have you looked in your ~/tmp/cpu_exceeded_logs/ directory to find out which scripts you're running that are causing you to go over limit?

I know of other customers of yours are also experiencing the same annoying CPU quota messages everyday. My site was running fine when I first moved to Bluehost and then suddenly one day, those messages started popping up for no reason!

[rando]

Originally Posted by Peterpp

I know of other customers of yours are also experiencing the same annoying CPU quota messages everyday. My site was running fine when I first moved to Bluehost and then suddenly one day, those messages started popping up for no reason!

Again, this happens to less than 0.5% of customers on our machines. Have you looked to find out which of your programs is causing the problem?

My sites have been EXTREMLY slow lately, and no it's not poorly written code either, I have a test HTML page that goes something like this:

<html>
<title>Test Page</title>
<body>
<br>
<center>This is a test page
<br>
<img src=http://www.MyDomainName.com/300kbImage.gif>
</center>
</body>
</html>

At times it's loads slower than dial-up for several people around the country, don't make excuses, server perfomance is on the decline lately around here.

Fix it, or you'll loose customers, plain and simple. And yes I've sent several support tickets in and this is the only responce I've got:

"Hi,

I am sorry you are experiencing delays and difficulties. We are
working hard to continue to provide quality service to our customers.

If you have any other questions, please don't hesitate to ask. Also,
you can find the answers to most of your questions at
http://helpdesk.bluehost.com/kb/ or our new forum located at
http://www.bluehostforum.com/

Thanks,

Benjamin
Support Team
Hosting Solutions
888.401.4678
"

Almost fed up customer.
John

[rando]

Originally Posted by rando

Have you looked to find out which of your programs is causing the problem?

I assume the answer is no, so I looked it up for you. You've got some pretty badly unoptimized mysql queries running in your forum. You may want to consider adding better indexing to your tables.

[Peterpp]

My site has been loading very slow also and it has nothing to do with "scripts"! I found out that Bluehost loads php as CGI and THAT IS THE REASON!!! Here is the message I got from Blue host:

Peter,

It is an untrue statement that we do this to force people into upgrading their accounts, we only have one account type and its not possible to upgrade CPU. It is true however we run our files as phpsuexec and we don't run mod_php which does cause php files to be loaded "as" CGI files. This is a security precaution on our servers, and this does cause the process to use extra CPU sometimes. This is a restriction that can not be removed from our servers however, as it is a security issue. Alot of times mods will cause the server CPU time to spike since it may change the way the forums load certain things.

If you have futher questions let me know.

Thanks,

Dustin
Bluehost.com
Support Team
support@bluehost.com
Telephone:
Main Line: 888-401-4678
Outside the U.S: 801-765-9400
You can find the answers to most of your questions at http://helpdesk.bluehost.com/kb

I'm also not very happy with all of the slow loading and annoying CPU quota BS every single day. I know there are other host servers who do not practise the so called "security precaution". I have already warned people who wanted to or thinking of signing up with Bluehost.

[Peterpp]

Originally Posted by rando

I assume the answer is no, so I looked it up for you. You've got some pretty badly unoptimized mysql queries running in your forum. You may want to consider adding better indexing to your tables.

I have not changed anything before the annoying messages started popping up, so please don't put the blame on me! Read my last message.